Helpdesk Data Entry Analyst-Hybrid

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Helpdesk Data Entry Analyst

Job Type: Contract-Hybrid

Duration: 10 months

Location: Meridian St. Indianapolis IN 46204

Job Description:

Summary:

The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

This position serves as a key link between technology and end-users assisting healthcare providers public health staff and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry customer service and attention to detail to maintain clean reliable health data. The role requires excellent communication skills problem-solving abilities and a commitment to supporting public health systems and workflows.

Key Responsibilities:

Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
Utilize data tools and matching algorithms to identify and correct data integrity issues.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Assist in testing system updates and enhancements.

Requirements:

Five years experience in a helpdesk or healthcare support role
Five years experience with deduplication tools data matching or record linkage techniques
Excellent communication and customer service abilities.
Knowledgeable with ticketing systems (e.g. ServiceNow) and Microsoft Office Suite
Strong analytical and problem-solving skills
Familiarity with immunization information systems
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations

Job Title: Helpdesk Data Entry Analyst Job Type: Contract-Hybrid Duration: 10 months Location: Meridian St. Indianapolis IN 46204 Job Description: Summary: The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timel...