Customer Success Specialist
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Job Location:
Johannesburg - South Africa
Monthly Salary:
$ 1500 - 1800
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Role: Customer Success Specialist
Priority Location: South Africa
Working Hours: Full-time; US Eastern Time (Requires flexibility for weekend
coverage)
Salary Range: $1500 - $1800 per month (The final offer is at the clients
discretion and depends on the candidates interview result
skills and experience.)
Type of contract: Independent Contractor
Type of job: Remote
About the Role: This full-time position is critical for expanding customer support coverage
and closing key gaps in lead management particularly during weekends. You will serve as
the first point of contact for a mature client base (ages 4075) requiring a demeanor that is
friendly patient and articulate to build trust effectively. This role offers the opportunity to
directly influence business growth by converting inquiries into scheduled appointments
and ensuring every lead receives a timely high-quality response.
Duties and Responsibilities:
Respond to and follow up on new customer inquiries and leads promptly to prevent
missed opportunities specifically covering weekend gaps.
Schedule appointments and consultations with potential customers managing the
calendar to maximize sales team efficiency.
Provide excellent customer service throughout the sales process ensuring a
supportive experience for an older clientele.
Assist with post-sale customer questions or issues to maintain high satisfaction and
retention rates.
Maintain accurate records of interactions and lead statuses using CRM software
and lead management tools.
Multitask effectively in a fast-paced environment to handle inbound requests while
managing proactive outreach.
Minimum Requirements:
Exceptional English proficiency with a neutral accent to ensure clear
communication with a sensitive demographic .
Full-time availability with the flexibility to cover weekends as needed .
Proficiency with CRM software and lead management tools .
Strong written and verbal communication skills .
Demonstrated ability to be patient empathetic and build rapport with older
customers .
Strong problem-solving and critical thinking skills
Language requirement: Excellent English Communication Skills
Education: Bachelors Degree (ideally)
Experience: 3 years of related experience
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
