Regional Compliance Coordinator
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About us
Outlook Australia is a leading social enterprise with over 25 years of experience in resource recovery and waste management. We are dedicated to fostering inclusive communities by creating employment opportunities for individuals with disabilities or disadvantages. For every 150 tons of recyclable material collected we create one job opportunity at Outlookturning waste into meaningful employment.
About the role
Are you a driven operations professional with a strong focus on compliance customer service and continuous improvement We are seeking a Regional Compliance Coordinator to support our managers by ensuring the delivery of seamless operational compliance and customer experience processes across our Victorian transfer stations and resource recovery centres.
This role is pivotal in maintaining consistency and best practice across multiple sites allowing the Managers to focus on strategic growth and leadership. With a structured approach to audits reporting and service improvement the position helps drive operational excellence and foster a high-quality experience for both internal and external stakeholders.
Key responsibilities
- Coordinate and maintain compliance frameworks across sites ensuring adherence to all safety environmental and contractual obligations.
- Conduct site audits monitor contract performance and prepare structured reports to support operational oversight.
- Track key performance indicators (KPIs) identify risks or inefficiencies and proactively implement improvements.
- Analyse customer feedback conduct service-level follow-ups and enhance customer engagement initiatives.
- Collaborate closely with site teams and leadership to align operational practices with strategic goals.
- Act as a point of liaison between site operations senior management and external stakeholders to maintain open and effective communication
What we are looking for
- Demonstrated experience in operational management compliance monitoring or process coordination within a multi-site or service-driven environment.
- Strong ability to implement and monitor compliance frameworks aligned with regulatory contractual safety and environmental standards (EPA OH&S WorkSafe).
- Proven success in enhancing customer service standards tracking KPIs and meeting service-level guarantees.
- Experience in interpreting customer insights resolving service gaps and driving improvements.
- Ability to conduct audits maintain accurate compliance records and prepare high-quality reports and dashboards.
- Proficiency with data and analytics tools to support compliance and performance tracking.
- A proactive mindset with the ability to identify and address emerging operational risks before escalation.
- Excellent communication skills capable of building rapport and trust across teams and stakeholder groups
- Experience in coaching or supporting frontline teams to uphold operational and service excellence.
- Previous experience in waste management recycling resource recovery logistics or customer-focused industries with an understanding of relevant regulatory environments is desirable
Why join us
- Be part of a purpose-driven organisation that values quality impact and collaboration.
- Contribute to high-performing operations that make a tangible difference in the community and environment.
- Work in a supportive and forward-thinking team with opportunities for personal and professional growth.
- Salary packaging benefits
- Access to a wide range of health & wellbeing services.
How to apply
Interested in this role Wed love to hear from you! Send your resume or an expression of interest to
Additional requirements
To keep everyone safe successful candidates will complete:
- A National Police Check
- A pre-employment injury and health declaration form
- Pre-employment reference checks
- Drug and alcohol testing (including random testing on the job)
Diversity and Inclusion
Outlook Australia is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and individuals from diverse backgrounds and abilities.
Join us today and play a key role in creating a more inclusive and sustainable future!
Required Experience:
IC
Key Skills
- Project / Program Management
- Change Management
- Time Management
- Data Collection
- ICD-10
- Management Experience
- Microsoft Outlook
- MDS
- Retail Sales
- Microsoft Powerpoint
- Yoga
- Stocking
