Healthcare Helpdesk Analyst

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Helpdesk Data Entry Analyst

Location: Indianapolis IN 46204

Work Arrangement: Hybrid

Note: Experience in a helpdesk or healthcare support role

This position serves as a key link between technology and end-users assisting healthcare providers public health staff and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background indata entrycustomer service and attention to detail to maintain clean reliable health data. The role requires excellent communication skills problem-solving abilities and a commitment to supporting public health systems and workflows.

Key Responsibilities:

Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.

Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.

Utilize data tools and matching algorithms to identify and correct data integrity issues.

Document all support interactions in the ticketing system and maintain accurate logs.

Provide guidance to users on best practices for data entry and record management.

Assist in testing system updates and enhancements

Job Title: Helpdesk Data Entry AnalystLocation: Indianapolis IN 46204Work Arrangement: HybridNote: Experience in a helpdesk or healthcare support roleThis position serves as a key link between technology and end-users assisting healthcare providers public health staff and other stakeholders in resol...