Renewals Representative

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

As a key member of our team you wont just be managing contracts; youll be the strategic architect of the customers journey. You will bridge the gap between technical adoption and business value ensuring our clients dont just renew their subscriptions but expand their partnership with us. Youll serve as a trusted advisor navigating complex negotiations and identifying growth opportunities to maximize the lifetime value of every account.

What Youll Do

You will be the commercial lead for New Relics existing customers owning the end-to-end renewal lifecycle and driving strategic expansions (upsell/cross-sell) to achieve quarterly revenue targets. By partnering with Sales and Success teams you will conduct deep business reviews to align our platforms capabilities with the customers ROI effectively removing churn risks and securing the Commercial Win.

Core Competencies

• Customer-Centric Value Orchestrator: Ability to deeply understand a clients business challenges and align SaaS solutions to drive measurable ROI and long-term loyalty.

• Strategic Sales Acumen: A master of the Consultative Sell skilled at identifying whitespace within accounts and navigating complex multi-stakeholder negotiations.

• Analytical Resilience: High capacity for interpreting usage data and SaaS metrics (ARR NRR) to proactively address churn and turn objections into expansion opportunities.

Qualifications Skills and Domain Expertise

• 35 years of experience in SaaS account management renewals or customer success with a proven track record of meeting or exceeding renewal and expansion quotas.

• SaaS Economics Mastery: Deep understanding of subscription mechanics including ARR MRR Churn and Net Revenue Retention (NRR).

• Negotiation & Contract Strategy: Expert at navigating legal and financial hurdles to close complex renewals and expansion deals with enterprise-level stakeholders.

• Technical Literacy & Tooling: Proficiency in CRM tools (Salesforce) and customer success platforms (Salesloft/Gainsight); ability to translate technical product usage into business value.

• Consultative Communication: Excellent presentation skills with the ability to build Champion relationships and influence C-level executives.

• Education: Bachelors degree in Business Marketing or IT (MBA preferred).

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

Review our Applicant Privacy Notice at Experience:

Unclear Seniority