Technical Account Representative (TAM) 4

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments achieving the desired business outcomes while minimizing risk. To do this TAMs must become trusted advisors to the customer ensure consistency and quality of deliverables help customers deliver their IT strategy overcome challenges and meet business goals and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services On-Premise Hybrid Cloud Applications Platforms and Databases (SaaS/PaaS/IaaS) and Security services that TAMs may manage in full or in part.

Responsibilities

Serve as a subject matter expert (SME) in Oracle EBS and Fusion Supply Chain Management (SCM) modules including but not limited to Inventory Procurement Order Management Purchasing Advanced Supply Chain Planning and Manufacturing.
Lead the end-to-end implementation upgrade and support of Oracle EBS and Fusion SCM modules.
Interact directly with customers to gather business requirements provide solution recommendations address concerns and ensure customer satisfaction throughout project lifecycles.
Gather business requirements conduct process workshops and analyze gaps for solution configuration.
Design configure and test Oracle SCM functionalities to align with business needs.
Develop and document functional specifications business processes test scenarios and user guides.
Oversee project timelines scope and resources serving as project manager or workstream lead for Oracle SCM initiatives.
Coordinate cross-functional teams manage client/stakeholder relationships and facilitate effective communication throughout project lifecycles.
Ensure solutions are compliant with internal standards and industry best practices.
Mentor and guide junior consultants and business users providing knowledge transfer and training as necessary.
Support change management initiatives including data migration user acceptance testing (UAT) and hyper and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customers industry drivers organization structure and key stakeholders key projects and goals and critical success factors as well as technical infrastructure and roadmap.
Work collaboratively with sales the delivery teams and customers to identify appropriate solutions.
Coordinate delivery of Oracle Services operating as the primary delivery contact to the customer aiding and facilitating customer communications and activities across other Oracle lines of business.
Responsible for delivering to the contracted terms effective and efficient use of Oracle delivery resources achieving the contract margin and revenue objectives.
Identify and submit delivery leads for new opportunities and contract renewals.
Act as a point of contact for any major incidents responsible for managing communication and customer expectations through resolution.
Establish and maintain a delivery governance model with the customer at the management and executive levels.
Perform scope and risk management.
Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
Conduct periodic Service Account Planning and Account Reviews.

Qualifications

Career Level - IC4

Required Experience:

Unclear Seniority

DescriptionOur customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments achieving the desire...

Description

Responsibilities

Serve as a subject matter expert (SME) in Oracle EBS and Fusion Supply Chain Management (SCM) modules including but not limited to Inventory Procurement Order Management Purchasing Advanced Supply Chain Planning and Manufacturing.
Lead the end-to-end implementation upgrade and support of Oracle EBS and Fusion SCM modules.
Interact directly with customers to gather business requirements provide solution recommendations address concerns and ensure customer satisfaction throughout project lifecycles.
Gather business requirements conduct process workshops and analyze gaps for solution configuration.
Design configure and test Oracle SCM functionalities to align with business needs.
Develop and document functional specifications business processes test scenarios and user guides.
Oversee project timelines scope and resources serving as project manager or workstream lead for Oracle SCM initiatives.
Coordinate cross-functional teams manage client/stakeholder relationships and facilitate effective communication throughout project lifecycles.
Ensure solutions are compliant with internal standards and industry best practices.
Mentor and guide junior consultants and business users providing knowledge transfer and training as necessary.
Support change management initiatives including data migration user acceptance testing (UAT) and hyper and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customers industry drivers organization structure and key stakeholders key projects and goals and critical success factors as well as technical infrastructure and roadmap.
Work collaboratively with sales the delivery teams and customers to identify appropriate solutions.
Coordinate delivery of Oracle Services operating as the primary delivery contact to the customer aiding and facilitating customer communications and activities across other Oracle lines of business.
Responsible for delivering to the contracted terms effective and efficient use of Oracle delivery resources achieving the contract margin and revenue objectives.
Identify and submit delivery leads for new opportunities and contract renewals.
Act as a point of contact for any major incidents responsible for managing communication and customer expectations through resolution.
Establish and maintain a delivery governance model with the customer at the management and executive levels.
Perform scope and risk management.
Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
Conduct periodic Service Account Planning and Account Reviews.

Qualifications

Career Level - IC4

Required Experience:

Unclear Seniority

Key Skills

Business Development
Sales Experience
B2B Sales
Time Management
Customer Service
Communication skills
Cold Calling
Math
Retail Sales
Account Management
Outside Sales
Relationship Management

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About Company

Oracle

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more

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