Manager, IT Asset and Renewals Management

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

Essential Duties and Responsibilities:

• Develop implement and maintain effective IT Asset Management (ITAM) and Configuration Management Practice (CMP) strategies including policies and processes aligned with industry best practices.

• Develop and communicate the ITAM and CPM roadmap and deliver desired outcomes. Monitor the performance of all ITAM and CPM processes and own the ITAM and CPM Continuous Service Improvement Plan.

• Deployment and ongoing management of Rockets Configuration Management Database (CMDB) ensuring data accuracy. Provide governance on creating and maintaining Configuration Items (CIs) and relationships within the CMDB.

• Ensure the maintenance of an accurate up-to-date inventory of IT assets including hardware software licenses and maintenance contracts within the CMDB.

• Manage Rockets assets e.g. software licenses vendor contracts and hardware through the asset lifecycle including but not limited to acquisition deployment usage retirement and disposal.

• Ensure Rockets compliance with license agreements relevant legislation industry regulations and organisational policies related to assets.

• Conduct timely compliance audits and publish appropriate management reporting on findings. Where Rocket is non-compliant or at risk of non-compliance make recommendations for improvement and take corrective actions to return Rocket to compliance.

• Provide accurate and timely management reporting on the health of the ITAM and CMP processes including asset usage details. Develop Key Performance Indicators (KPIs) program Critical Success Factors (CSFs) and metrics for ITAM and CMP.

• Provide leadership coaching and support to all EUX Team members including but not limited to recruitment objective setting and review performance reviews career development and mentoring resource scheduling and general administrative support.

Required Qualifications:

• Three (3) to Five (5) years of leadership experience in an IT Asset and Renewals role with a demonstrated pattern of increasing responsibility.

• Experience managing a culturally and geographically diverse team in a rapidly changing environment. Demonstrated experience mentoring and managing junior team members through early career stages with the expectation of high levels of team member retention.

• Experience implementing supporting and improving ITIL best practices including IT Asset Management (ITAM) and Configuration Management Practice Change Management and Problem Management.

• Extensive knowledge of ITAM and Service Management tools including Jira Jira Insight Confluence ServiceNow Oracle and Microsoft Office.

• Strong demonstrable understanding of software licensing including Microsoft and Oracle.

• Strong troubleshooting and problem-solving skills with the ability to innovate and think out of the box while paying attention to detail.

• Outstanding interpersonal skills including communication presentation and emotional intelligence.

• ITSM Certification ITIL Foundation

Preferred Qualifications:

• A solid understanding of the following technologies:

• • Hardware (Laptops)

  • End-Point Management (Active Directory SCCM)

  • Microsoft 365 (Excel PowerPoint)

• ITIL Specialist: IT Asset Management (ITAM)

• ITAM Certifications

• Certification in leadership/management

• Six Sigma Green Belt

Information Security:

Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organisation have a responsibility for the security and protection of company information and IT Resources over which they have control according to their role.

Education:

• Degree preferred

Diversity Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!