Ward Clerk Postnatal Maternity Unit

Job Description:

Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!

Ward Clerk - Postnatal Maternity Unit - Full Time (38 hours per week)

We are seeking an enthusiastic and organised ward clerk to join our supportive team of midwives and multidisciplinary staff in the Postnatal Maternity Unit.

This full-time position is essential to the efficient operation of the postnatal ward and plays a key role in ensuring a welcoming well-coordinated experience for postnatal families.

About the Role

As the ward clerk you will be the first point of contact for families visitors and staff providing warm professional and efficient clerical and access support.

Key responsibilities include:

Acting as the first point of contact for anyone arriving on the ward

Managing clerical administration for patients episodes of care

Providing patient liaison and access support

Supporting the Nurse Unit Manager and ward staff with clerical and administrative functions

Support patient flow by assisting with patient admissions transfers and discharge processes

Answering telephone enquiries and maintaining accurate records using hospital information systems

About You

This role is for you if you are a confident positive and people-focused individual who enjoys patient-facing work and thrives in a busy healthcare environment. You are solution-focused adaptable and committed to delivering service excellence.

Knowledge & Experience

Previous customer service experience including face-to-face telephone and written communication

Previous health clerical experience (desirable)

Experience with the IBA Patient Management System or willingness to learn

Skills & Attributes

Positive and proactive customer service skills

Excellent communication skills with the ability to respond compassionately in a hospital setting

Proven time management and organisational skills

Proficient computer skills

Flexibility responding to new and complex situations by adjusting behaviour appropriately

Ability to achieve positive outcomes and promote a collaborative team environment

Demonstrated commitment to managing clinical and clerical administration within a postnatal ward and upholding standards of service excellence

Why work for SVPHM

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful collaborative and learning environment.

Join the St Vincents Health Australia Group and work for a truly values based organisation who operate across VIC NSW and QLD

Salary packaging available (pay less tax and increase your take home pay!)

Gain access to discounted gym membership through Fitness Passport

Option to join our workplace giving program Give4Good

A great work life balance with options to purchase additional leave

Receive a staff discount on hospital admissions to any SVHA Private Hospital

About St. Vincents Private Hospital Melbourne

Our experienced team of clinical professionals care givers and support staff are equipped to provide the highest level of therapeutic medical and surgical services. We work together to ensure patient safety well-being and recovery. We are a not-for-profit Catholic private hospital which operates across four sites at Fitzroy East Melbourne Kew and Werribee.

APPLY NOW!

If this is the role for you please hit the APPLY button now!

Your application must include: Cover Letter Resume

We are committed to equal employment opportunity ethical practices the principles of cultural diversity and promote a smoke free work environment.

St Vincents Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.

For further information visit or get in contact at

Requirements: Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.

SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy which depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.

Have A Question & Want to Know More:

If you would like to discuss this opportunity please contact Clara Laming or Kerry Mullen our Postnatal Unit Managers for a confidential discussion on

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

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