Customer Success & Solution Engineering
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
About The Role
You will be working at a dynamic and fast-paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realise the value of their Kong investment.
As a member of the CX team you will act as a champion for our most critical asset our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensure they have what they need to be this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers you will also be pioneering the approach to managing customers by leveraging self-service technology and reusable assets to maximise the value Kong can provide.
What You Will Be Doing:
Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
Inspire customers to create an AI API optimised vision for their future with your partnership and Kongs solution as a pivotal part of the path ahead.
Co-Define what good looks like in terms of adoption plans post-sales engagement what is recommended and why.
Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
Help innovate tooling and processes to make you and your team more efficient.
Work on innovative and cutting-edge customer projects.
Become an SME on Kong products and technologies taking that knowledge and applying it to real-world usage.
Collaborate with other peers business partners and groups.
The Successful Candidate Will:
Have a builders mentality seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.
Manage a portfolio of commercial customers looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
Have passion and determination for Kongs technology and growing customer base.
Be a self-starter with strong organisational skills to drive effective customer outcomes.
Have a good understanding of complex technology environments.
Have great self-awareness and strong communication skills.
Bring proven experience in customer-facing technically advanced environments via SaaS Open Source and/or Infrastructure software companies.
Have a solid understanding of Cloud Native and the technologies that make it work (Containers Kubernetes Microservices) as well as have a foundational understanding of APIM.
Understand the value of DevOps CI/CD and Cloud Computing IaaS
#LI-KS1
About Kong:
Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .
Required Experience:
IC
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!
