Dynamics 365 CE Technical Solution Architect
Job Summary
At KPMG youll do work that matters for our clients our people and the communities we serve. As part of a global organization of 273000 professionals youll collaborate with diverse teams and build solutions that operate at real scale.
Our global strategic partnership with Microsoft is central to how we innovate and deliver outcomes combining KPMGs deep business industry and advisory expertise with Microsofts cloud data AI and business platforms. Within our Microsoft AI Business Applications team youll help design and lead the delivery of intelligent solutions that modernize organizations improve how people work and services are delivered and strengthen how organizations engage with customers and communitiesbuilding trust in a rapidly changing world.
We are seeking a highly experienced Dynamics 365 Customer Engagement Technical Solution Architect to lead the architecture design and governance of enterprise scale Microsoft Dynamics 365 and Power Platform solutions.
This is a senior Dynamics 365 CE architecture role requiring deep technical expertise strong functional understanding and strategic consulting capability. You will be responsible for shaping solution direction maintaining architectural integrity and guiding delivery teams to implement scalable secure and futureready platforms while acting as a trusted advisor to senior client stakeholders and programme leadership to translate business strategy into robust technology solutions.
Your opportunity
Architecture & Solution Ownership
- Define and own endtoend solution architecture for Dynamics 365 Customer Engagement implementations.
- Lead architectural decisionmaking across Dynamics 365 CE Power Platform Azure and integration components.
- Architect AIenabled business solutions using Microsoft 365 Copilot Copilot Studio and Power Platform extensibility.
- Ensure alignment with enterprise architecture principles security standards and Microsoft best practices.
- Govern solution design to ensure scalability performance maintainability and upgrade readiness.
Technical & Functional Leadership
- Act as a subject matter expert across Dynamics 365 CE modules including Customer Service Sales Field Service and Customer Insights (Journeys and Data).
- Drive design decisions that maximise outofthebox Dynamics 365 capabilities while balancing necessary extensibility.
- Chair design authority forums and provide architectural oversight across multiple delivery streams.
- Coach and mentor Technical Leads and Senior Consultants uplifting AI maturity architecture capability and overall solution quality.
Delivery & Governance
- Partner with programme and project leadership to maintain architectural integrity throughout delivery.
- Provide quality assurance across solution designs builds integrations AI components and releases.
- Identify architectural security and AIrelated risks early and lead mitigation strategies.
- Ensure adherence to delivery methodology governance frameworks and responsible AI standards.
Client & Stakeholder Engagement
- Lead architecture and design workshops with senior client stakeholders.
- Translate complex business strategies into clear technical architectures and AIenabled roadmaps.
- Act as a trusted advisor articulating architectural options tradeoffs and longterm implications.
- Support presales and advisory engagements including AI solution shaping architecture inputs and estimates.
Practice & Capability Development
- Contribute to reusable architecture patterns accelerators and industry solutions.
- Promote adoption of Microsoft Copilot Copilot Studio and Power Platform AI capabilities across the practice.
- Support practice growth through knowledge sharing forums and mentoring.
- Stay current with Dynamics 365 Power Platform AI and Azure advancements driving adoption of new capabilities.
Key Skills and Experience
- Deep experience delivering enterprisescale Dynamics 365 and Power Platform solutions.
- Proven background as a Technical Solution Architect Lead Solution Architect or Senior Technical Architect.
- Strong track record leading architecture for largescale multistream Dynamics 365 CE programmes.
- Experience working in consulting or complex enterprise environments.
Technical Expertise
- Deep expertise in Dynamics 365 CE architecture data modelling and security design.
- Advanced Power Platform experience including Dataverse Power Automate and Power Pages.
- Strong experience designing extensions and integrations using plugins JavaScript Web APIs Azure Logic Apps Azure Functions and Service Bus.
- Experience with enterprise data migration integration patterns and Azurebased architectures.
- Familiarity with GitHub Copilot and AIassisted development to improve engineering productivity and code quality.
- Experience designing AIenabled solutions using Microsoft 365 Copilot Copilot Studio (custom agents and extensions) and enterprise data integration patterns.
Consulting & Leadership Skills
- Strong architecture leadership and decisionmaking capability.
- Confidence engaging with senior executives architects and technical leaders.
- Ability to balance strategic architecture vision with practical delivery execution.
- Excellent communication skills able to influence technical and nontechnical audiences.
Qualifications
- Relevant Microsoft Dynamics 365 and Power Platform certifications (highly regarded).
- Microsoft Copilot AI or Azure architecture certifications (desirable).
- Architecture certifications (e.g. TOGAF) advantageous.
- Degree in Information Technology Computer Science or equivalent experience.
Preferred Certifications
- PL600 Power Platform Solution Architect Expert
- PL400 Power Platform Developer Associate
- AZ305 Azure Solutions Architect Expert
- AB100 Agentic AI Business Solutions Architect
Why Join Us
- Lead AIenabled enterprisescale Dynamics 365 CE platforms.
- Shape futureready enterprise solutions that drive longterm digital transformation.
- Work at the forefront of Microsoft AI Business Solutions Copilot and Power Platform innovation.
- Influence architecture standards AI adoption and reusable solution patterns.
Additional Information :
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges steer change and enable growth.
Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate highly skilled professionals whove got your back. Youll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive equitable culture.
At KPMG youll take control over how you work. Were embracing a new way of working in many ways from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks including retail discounts health and wellbeing initiatives learning and growth opportunities salary packaging options and more.
Diverse candidates have diverse needs. During your recruitment journey information will be provided about adjustment requests. If you require additional support before submitting your application please contact the Talent Attraction Support Team.
At KPMG every career is different and we look forward to seeing how you grow with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
KPMG's Transformational Change is seeking a highly experienced and dynamic Associate Director to play a crucial role in leading the Transformational Change team as well as steering the direction of transformation projects in our Adelaide Office. This role involves leading and executin ... View more