Billing Operations Program Analyst

The Billing Operations Program Analyst supports the accurate timely and compliant execution of Brightspeeds billing operations and customer invoicing. This role serves as an operational bridge between Billing Operations IT Finance and external vendors ensuring billing changes communications and incidents are managed with strong governance and minimal impact to revenue and customer experience. The role is especially critical during Brightspeeds transition from legacy billing platforms to SAP BRIM. 

Key Responsibilities 

• Own the planning coordination and execution of billing-related initiatives including invoice messages bill inserts layouts and regulatory or product-driven changes. 

• Coordinate intake testing approvals and deployment of billing communication updates with internal stakeholders and external vendors. 

• Manage and prioritize billing-related incident tickets (INC) partnering with IT and vendors to triage issues implement fixes and prevent recurrence. 

• Support the Bill on Time operating model by monitoring invoice readiness data quality and billing messages to ensure accurate and timely invoice delivery. 

• Support monthly billing cycles across multiple customer segments using SAP BRIM including validation of rating charging invoicing and revenue data. 

• Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy. 

• Investigate and resolve discrepancies related to usage feeds orders pricing and customer hierarchies. 

• Manage invoice-related projects such as bill redesigns new product launches regulatory changes and system enhancements. 

• Develop timelines track milestones manage dependencies and ensure billing changes are delivered without disrupting billing cycles. 

• Perform audits and validations to support SOX controls tariff compliance and contractual requirements. 

• Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue. 

• Develop and maintain dashboards and KPI reporting related to billing readiness accuracy volumes and exceptions. 

• Manage external vendor portal access and role assignments and support user training on billing communication tools and processes. 

• Serve as a subject-matter expert for billing operations invoice communications and billing issue resolution. 

Qualifications :

Education & Experience 

• Bachelors degree in Accounting Finance Business Administration Information Systems or a related field preferred. 

• 4 years of experience in billing operations revenue operations financial systems support or a related function. 

• Experience supporting enterprise billing platforms (SAP BRIM preferred). 

• Experience in telecommunications SaaS or subscription-based environments is strongly preferred. 

• Exposure to usage-based billing customer invoicing and telecom regulatory charges (e.g. E911 USF SLED) is a plus. 

• Project coordination or project management experience is a plus. 

Skills & Competencies 

• Strong analytical and investigative skills with the ability to identify analyze and explain data discrepancies. 

• Advanced Microsoft Excel skills (pivot tables XLOOKUP/VLOOKUP reconciliations data validation). 

• Ability to manage multiple initiatives and deadlines in a fast-paced operational environment. 

• Strong communication and collaboration skills across IT Finance Operations and external vendors. 

• Experience with SQL Power BI Looker or similar reporting tools is a plus. 

Preferred Qualifications 

• Hands-on experience with SAP BRIM billing cycles and data validation. 

• Experience supporting billing transformations or system migrations. 

• Familiarity with SOX controls revenue assurance and billing governance frameworks. 

Physical Demands & Work Conditions 

• Primarily office-based or remote work requiring prolonged use of a computer and standard office equipment. 

• May require occasional after-hours or weekend support during billing cycles cutovers or major system releases. 

• Minimal travel expected. 

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

No

Employment Type :

Full-time