Specialist, Consumer Affairs

CONSUMER RESPONSE HANDLING (CRH)

Prepare clear informative responses to consumer inquiries in Red Bulls brand voice using the globally aligned CRH messaging architecture and the U.S.-specific product messaging framework. Ensure that responses both resolve the consumers request and strategically bring the brand and products to life across all inquiry types including Product Sales Brand Culture Legal Event Support and others.

Prioritize inquiries submitted through the official inquiry webpage and adjust priorities as needed to align with departmental and organizational directives.

Support Consumer Affairs initiatives including surprise and delight campaigns.

Develop reactive and opportunistic consumer messaging in coordination with internal teams and the team lead ensuring consistency accuracy and strategic alignment in messaging across all consumer inquiry topics.

PROJECT AND WORKFLOW MANAGEMENT

Maintain and provide accurate real-time updates to all trackers (e.g. consumer collection and sales lead trackers advertising feedback tracker etc.) to ensure timely information sharing and action across internal teams.

As needed qualify and route sales leads and other department-relevant inquiries to the appropriate internal stakeholders or teams under the supervision of the team lead.

Work efficiently and diligently prioritizing attention to detail adherence to quality standards and meeting deadlines.

TRACKING & REPORTING

Track and compile requested KPIs (e.g. category-specific and time-bound ticket volumes customer sentiment backlog levels etc.) as well as cross-functional reports (e.g. pre- and post-product launch feedback event feedback trending topics etc.).

Identify and escalate relevant or sensitive trends and customer feedback to the team lead or manager for review.

Accurately monitor and record hours worked in the required systems.

Qualifications :

1-2 years of work experience in a consumer-facing role.

Strong interpersonal skills when interacting with both consumers and colleagues.

Excellent written communication skills with strong attention to detail and the ability to use a tone of voice that aligns with the brand.

A self-starter and problem-solver able to balance a demanding workload and tight timelines.

Ability to live and represent the Red Bull brand.

A high standard of integrity with a passion for the brand and a strong commitment to Red Bulls values.

Desired skills include proficiency in Microsoft Office applications and Zendesk (or another CRM platform).

Fluency in English; Spanish language skills are an advantage.

A university degree in Communications Public Relations Marketing or a related field.

Additional Information :

This position is open to U.S. citizens U.S. permanent residents or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $51200 - $76800 cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status age or any other classification protected by Federal state or local law. We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Remote Work :

No

Employment Type :

Full-time