Account Manager Customer Service Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a proactive and client-focused Account Manager to support the end-to-end success of our clientsfrom onboarding to long-term relationship growth. You will act as the strategic point of contact for assigned accounts ensuring smooth implementation adoption and continuous value delivery from our AI-powered platform.
We are seeking a proactive and client-focused Account Manager to manage client relationships to support the end-to-end success and oversee organic (unpaid) social media content and support the end-to-end success of our clients. You will act as the strategic point of contact for assigned accounts ensuring smooth implementation adoption and continuous value delivery from our AI-powered platform.
This is a cross-functional role that interfaces with Sales Customer Success and Product teams to provide an exceptional client experience in a fast-paced early-stage SaaS environment.
Location: Remote (Preference for U.S. time zone overlap)
Key Responsibilities
Client Onboarding & Relationship Management
- Lead onboarding activities including kickoff calls success planning and implementation tracking
- Serve as the primary liaison for client communications guiding them through the pilot and rollout journey
- Monitor usage engagement and health metrics to ensure adoption and retention
- Conduct regular check-ins performance reviews and QBRs with clients
Cross-Functional Coordination
- Work closely with internal teams (Sales Product Designers and Content Creators) to ensure timely delivery of client requests and campaigns
- Communicate client needs and feedback to influence product development and service enhancements
Success & Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Maintain high levels of client satisfaction and support renewal efforts
- Analyze client data to uncover insights that improve the customer experience and outcomes
Reporting & Documentation
- Maintain accurate records in CRM (HubSpot/Salesforce preferred)
- Prepare account status reports and updates for internal stakeholders
- Ensure smooth handovers between onboarding and success teams
Qualifications
Must-Have:
- 24 years of experience in Account Management in organic social media Unpaid Customer Success or Client Services preferably in a SaaS or martech environment
- Strong understanding of digital marketing CRM workflows and B2B client management
- Excellent communication problem-solving and relationship-building skills. and experience in social media account management
- Experience using platforms like HubSpot Salesforce or equivalent CRM tools
- Comfortable working independently in a remote fast-moving startup culture
Nice-to-Have:
- Exposure to AI tools martech or content automation platforms
- Background working with multi-location clients or franchise businesses
- Familiarity with analytics tools (Looker Tableau Metabase etc.)
Success in This Role Looks Like:
- Seamless onboarding with pilot milestones met on schedule
- High client engagement and satisfaction scores
- Timely escalations and resolutions of issues
- Expansion and renewal of client accounts
How to Apply
Submit your résumé or LinkedIn profile along with a brief note explaining why youre a fit for this role. Candidates may be asked to provide a brief case study or walk-through of a past revenue or onboarding process they helped improve.
