Cloud Engineer AWS (IGT1)

The Cloud Engineer supports the reliable delivery of Rhapsodys cloud services by deploying and operating AWS infrastructure troubleshooting production issues executing maintenance and runbooks and collaborating with global teams and customers. Youll partner closely with SRE Engineering Security and Product Support to keep platforms stable performant and compliant while continuously improving automation and operational processes.

Key Responsibilities

• Provision configure and maintain AWS resources (EC2 VPC IAM RDS/Aurora S3 Route 53 ALB/NLB CloudWatch Lambda as applicable).
• Execute environment builds and upgrades using Terraform AWS CLI and standardized runbooks.
• Implement and maintain networking components including VPC peering routing security groups NACLs VPN tunnels (e.g. Sophos XG or similar) and DNS.

• Support customer and platform deployments releases and change activities; contribute to CI/CD and IaC improvements that reduce toil.
• Write or extend scripts (Bash/Python/PowerShell) to automate common ops tasks checks and validations.

• Monitor health and performance via CloudWatch Coralogix and related tools; respond to alerts and anomalies.
• Perform first and secondline troubleshooting across OS network VPN identity and application connectivity layers; escalate to Senior Cloud Engineer/SRE/Engineering as needed with clear complete diagnostics.
• Contribute to incident reviews and rootcause summaries; update runbooks/SOPs accordingly.

• Work directly with internal and external customers to troubleshoot connectivity and environment issues; communicate status and next steps clearly.
• Collaborate with the Global Operations team (US/UK/APAC) for handoffs shift transitions and shared priorities; uphold SLAs and quality standards.

• Execute maintenance windows patching and compliance actions per policy and schedule.
• Maintain accurate documentation (SOPs runbooks diagrams architecture notes) and participate in continuousimprovement efforts.

Qualifications :

Required Qualifications

• 2-3 years in Cloud Operations/Engineering DevOps or SRE roles supporting production services.
• Handson AWS experience: EC2 VPC IAM Route 53 S3 load balancers and CloudWatch (foundational RDS/VPN exposure preferred).
• Bash Python Terraform and AWS CLI proficiency; comfort with Gitbased workflows.
• Good grasp of networking (TCP/IP DNS routing VPN/IPsec firewalls TLS) and ability to trace connectivity across layers.
• Practical Linux administration (Windows experience a plus).
• Experience working in 24/7 or followthesun environments including oncall.
• Strong written and verbal communication skills for global and customerfacing interactions.

Preferred Qualifications

• Experience with healthcare integration platforms (Rhapsody Corepoint) or other enterprise SaaS workloads.
• Exposure to SIEM/endpoint tools (e.g. Rapid7 Datadog SentinelOne Coralogix AWS Toolings) and incident response workflows.
• Familiarity with CI/CD (GitHub Actions/Azure DevOps) secrets management and observability patterns.
• Scripting beyond basics (Python or Bash) and comfortable reading application/service logs.
• Experience in offshore/onshore delivery models and structured performance/shift management.

Shift & OnCall Expectations

• Role participates in a shift schedule aligned to US/UK/APAC coverage as assigned by the Sri Lanka IT & Operations Manager.
• Inclusion in a rotational on-call roster for P1/P2 incidents and critical alerts
• Flexibility to adjust shifts temporarily to meet business or maintenance needs.

Education

• College degree in Computer and/or IT-related field preferred
• Demonstrated experience can be substituted for a degree
• AWS certification preferred

Additional Information :

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time we value the power of in-person collaboration to build community spark innovation and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP 

Remote Work :

No

Employment Type :

Full-time