Call Center Process Excellence Lead – Healthcare
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Process Excellence Lead Healthcare (Cebu City)
Account Type: Healthcare (Voice Support)
Location: Hybrid (3x Onsite per week in Cebu)
Shift: Night Shift
Start Date: March 6 and 9 2026the separate dates for the two openings
The Role
We are seeking a strategic leader to spearhead process transformation and operational this role you will leverage methodologies like Lean Six Sigma and automation to optimize our healthcare operations while managing a high-performing team of Black Belts.
Key Responsibilities
- Process Transformation: Lead small and large-scale improvement projects using Lean Six Sigma data analytics and automation tools.
- Operational Control: Maintain rigorous oversight of operations through risk identification mitigation strategies and constant monitoring.
- Transition Management: Ensure seamless project or process transitions by proactively addressing quality concerns and critical bottlenecks.
- Innovation & Ideation: Foster a culture of continuous improvement by driving new ideas and transformative initiatives.
- Leadership: Provide strategic guidance and mentorship to a team of Six Sigma Black Belts.
Qualifications & Skills
- Certification: Must be at least a Certified Lean Six Sigma Green Belt.
- Experience: 5 to 7 years of professional experience in process excellence or continuous improvement.
- Industry Background: Experience in the Healthcare sector is preferred though we are open to experts from manufacturing engineering or other related fields.
- Education: Completion of at least 2 years of college education.
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
