Process Optimization Analyst
Share
Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Process Excellence Analyst plays a key role in improving how work gets done across the Client Services organization. As an individual contributor this role focuses on analyzing and redesigning endtoend processes to eliminate waste reduce defects and enable scalable highquality operations.
Working crossfunctionally with both global and regional business partners the Analyst applies Lean and Six Sigma methodologies to turn data into insights and insights into action. This role is wellsuited for an experienced professional who is eager to deepen their process excellence expertise influence change and deliver measurable business impact. This role reports directly to a Senior Director within the Strategic Initiatives and Transformation Office of Global Client Services.
Responsibilities include:
Process Design and Improvement:
- Analyze existing end-to-end (E2E) processes to identify inefficiencies bottlenecks defects and rework
- Develop currentstate and futurestate process maps including multiple swim lanes maps SIPOCs RACIs and SOPs
- Perform root cause analysis using structured methodologies and facilitate brainstorming sessions with Subject Matter Experts (SMEs) using data and evidence
- Recommend improvements across operating model changes control simplification technology automation or digital enablement
- Ensure solutions are practical scalable and aligned to business objectives
Data Analysis and Problem Solving:
- Collect and analyze existing process data to identify trends and root causes
- Quantify improvement opportunities and expected benefits
- Define process KPIs and measurement approaches to track results
- Apply structured problemsolving methodologies such as Lean Six Sigma DMAIC
- Perform capacity throughput and cycletime analysis
Documentation and Controls:
- Create and maintain process documentation SOPs and work instructions to support change enable adoption control and scalability
- Ensure processes comply with quality regulatory and safety standards
- Support audits and continuous compliance activities
Stakeholder Engagement:
- Work across functions to understand how work is performed by front line team members leads supervisors and managers
- Lead workstreams and facilitate work sessions to capture process details
- Partner with Operations Product Engineering and Technology teams to implement changes
Change and Continuous Improvement:
- Lead or participate in continuous improvement initiatives and workshop
- Support change management activities including piloting training and adoption
- Support implementation postimplementation performance and sustain gains
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Education:
- Bachelors degree in business Engineering Operations or a related field - required
- Experience leading process improvement initiatives - required
- Lean Six Sigma Yellow or Green Belt certified - required
- Advanced degree (Masters) - preferred
Experience:
- Typically 5 or more years of experience in:
- Management consulting or internal consulting
- Process improvement or operational excellence
- Experience working across multiple functions or business units
- Demonstrated analytical and execution depth
Core Skills:
- Fluent in English (spoken and written)
- Ability to work across different time zones (Asia Pacific and US)
- Strong analytical and criticalthinking skills
- Ability to document processes clearly and objectively
- Experienced working with data and metrics (Excel BI tools Tableau)
- Strong facilitation and stakeholder communication skills
- Attention to detail and process discipline
- Demonstrated experience with Lean Six Sigma or continuous improvement frameworks
- Ability to frame complex problems into clear logical narratives and develop clear executive summaries with findings and recommendations
- Experience partnering with technology teams on automation or workflow initiatives such as RPA and Agentic AI
- Ability to work with incomplete or imperfect data and triangulate insights using multiple sources
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
