BPO Senior Associate Quality Specialist
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About the job: Senior Associate Quality Specialist (BGC Taguig) Onsite
Key Responsibilities:
- Execute the transaction and call monitoring in line with the agreed service quality plan.
- Provide coaching and feedback to agents.
- Perform RCAs and report findings to Operations to develop actions for mitigation.
- Identify training needs and work collaboratively.
- Participate in calibration sessions to bring about consistency in evaluation.
- Process transactions/take calls to remain hands-on in the process domain.
- Perform process audits to ensure compliance with SOPs.
- Share audit outcomes during pre- and post-shift team huddles.
Key Requirements:
- Bachelors degree graduate any field.
- 2 to 3 years experience in the BPO industry within the Quality tower/process
- Prior QA experience is required
- Ability to work collaboratively and effectively in remote environments.
- Eye for details Analytical Ability.
- Collaborative partnership with other teams to bring about synergies.
- Amenable to working full time ONSITE in BGC Taguig.
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
