Client Support Specialists
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking dependable service-oriented individuals to join our remote team as Client Support this role you will assist clients by coordinating personalized services managing requests and ensuring a smooth high-quality experience from initial inquiry through completion.
This is a fully remote opportunity with flexible scheduling. Comprehensive training is provided and no prior industry experience is required.
Key Responsibilities
- Provide professional friendly customer support throughout the client lifecycle
- Respond to client inquiries requests and updates in a timely manner
- Consult with clients to understand preferences timelines and service needs
- Coordinate reservations schedules confirmations and documentation
- Research service options and present appropriate solutions to clients
- Prepare and share detailed summaries confirmations and client materials
- Manage changes adjustments and alternative solutions with accuracy
- Communicate effectively with internal teams and external partners
- Maintain organized records and accurate client information
- Deliver consistent solution-focused service to ensure client satisfaction
- Required Skills & Competencies
- Strong customer service and client communication skills
- Excellent attention to detail and organizational ability
- Time management and multitasking capabilities
- Problem-solving mindset and adaptability
- Ability to work independently in a remote environment
Qualifications
- Must be at least 18 years of age
- Must reside in the United States or Mexico (preferred)
- Reliable computer and high-speed internet connection
- Professional written and verbal communication skills
- Self-motivated and dependable
What We Offer
- Full training and onboarding
- Flexible part-time or full-time schedules
- 100% remote work environment
- Growth and advancement opportunities
- Supportive and collaborative team culture
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
