Registered Nurse, Call Center On-Call Hybrid
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Registered Nurse - Call Center/ On- Call Hybrid
Status: Full Time
Location: Nashville TN (Must reside in Tennessee)
Hours: 11:00pm - 7:00am
SUMMARY
The Hybrid Call Center/On-Call Registered Nurse provides after-hours clinical triage and telephone support while serving as a mobile on-call nurse when in-person visits are required. The primary responsibility of this role is to staff the after-hours call center overnight (11:00 pm 7:00 am) delivering timely compassionate and clinically appropriate triage to patients and families. When patient needs acuity or staffing limitations require the nurse may be dispatched to perform in-home visits including crisis visits or death visits.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Performs after-hours triage utilizing nursing judgment to assess patient needs and determine appropriate interventions.
2. Receives and manages incoming after-hours calls providing clinical guidance education and emotional support to patients and families.
3. Plans care interventions and dispatches on-call nurses when in-person visits are required.
4. Provides telephone support to families at the time of death and initiates appropriate follow-up per agency protocol.
5. Serves as a clinical and procedural resource for on-call staff.
6. Reviews triage documentation to ensure accurate complete and timely clinical records.
7. Communicates changes in patient condition to the appropriate primary nurse team physician or outside agency.
8. Notifies the on-call administrator of significant issues concerns or operational barriers.
9. Ensures adherence to agency policies procedures and regulatory requirements. On-Call Visit Responsibilities (As Needed):
10. Performs in-home nursing visits when dictated by patient need workload staffing availability or geographic considerations.
11. Provides skilled nursing care in the patients residence in alignment with the established plan of care.
12. Conducts death visits to support families and complete required death procedures per agency protocol.
13. Communicates patient status interventions and outcomes to the triage nurse primary nurse and interdisciplinary team.
14. Interacts with physicians as needed to support patient care and symptom management.
15. Supports care plan goals outcome management and variance analysis.
16. Participates in planning implementation and evaluation of patient services.
17. Attends meetings and trainings as requested.
18. Covers additional after-hours needs when the office is unable to open.
19. Other duties as assigned.
EDUCATION and/or EXPERIENCE
Registered Nurse with a valid RN license BSN preferred. Minimum of one year of nursing experience required. Hospice Oncology Home Health or Long-Term Care experience preferred. Knowledge of or willingness to learn hospice philosophy and care delivery.
CERTIFICATES LICENSES REGISTRATIONS
Current Tennessee RN License. Valid drivers license and automobile insurance as required by Tennessee State Law.
Required Experience:
IC
Key Skills
- EMR Systems
- Hospital Experience
- Acute Care
- ICU Experience
- Hospice Care
- Workers' Compensation Law
- Home Care
- Nursing
- Catheterization
- Critical Care Experience
- Medication Administration
- Tube Feeding
About Company
Alive Hospice provides loving care to people with life-threatening illnesses, support to their families, and service to the community in a spirit of enriching lives.
