Supply Chain Operations Manager Network Engineering

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

*This position is required to work on site at our Arlington TX office 5 days a week. It is not open to remote opportunity.*

Job Overview
The Supply Chain Operations Manager- Network Engineering at T-Mobile oversees and optimizes end-to-end supply chain operations supporting the network equipment lifecycle spanning forward (inbound logistics warehousing staging/kitting fulfillment and deployment readiness) and reverse (returns RMA coordination repair/refurbishment redeployment and disposition) flows. This role leads day-to-day and program-level execution at third-party logistics and repair facilities managing network equipment materials and critical spares to ensure operational readiness for network build upgrade and maintenance activities. Serving as a primary liaison between Network Engineering Field Operations and external vendors the manager independently owns operational performance escalations and corrective actions that reduce service-impacting risk. The role drives continuous improvement across inventory management cycle time asset controls and vendor performance while accelerating adoption of systems and tools such as WMS/ERP enhancements serialization and performance dashboards. Success is measured by improved network readiness reduced aging and cost-to-serve accurate inventory and asset utilization and sustained SLA performance across forward and reverse operations.

Job Responsibilities:

• Lead day-to-day operations at third-party logistics staging and repair facilities supporting network equipment materials and critical spares. Ensure stable execution across inbound logistics warehousing staging/kitting fulfillment to field locations returns processing repair/refurbishment redeployment and disposition flows
• Serve as the primary operational liaison between T-Mobile Network Engineering/Operations teams and external logistics repair OEM and disposition partners. Drive accountability resolve performance gaps and ensure vendor compliance with SLAs quality standards and operational requirements across forward and reverse supply chains.
• Independently manage complex operational issues and escalations impacting network readiness critical spares availability inventory accuracy cycle time cost or service risk. Lead root-cause analysis and implement corrective and preventive actions to reduce recurrence and service impact.
• Support and lead short- and long-term initiatives including special projects onboarding and integration of new suppliers or 3PL capabilities capacity changes network programs and broader supply chain transformation efforts spanning forward distribution and reverse recovery operations.
• Drive continuous process improvements across receiving put-away inventory management staging/kitting outbound fulfillment returns repair workflows and asset disposition to improve throughput quality aging and cost-to-serve.
• Facilitate adoption and stabilization of systems and tools (e.g. WMS/ERP enhancements serialization and asset tracking performance dashboards automation) to improve visibility controls and scalability of forward and reverse network supply chain operations.
• Develop monitor and act on KPIs scorecards and operating metrics to ensure SLA compliance vendor performance quality inventory integrity and alignment with network build upgrade and maintenance readiness requirements.

Education and Work Experience:

• Bachelors Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Business Supply Chain Management Engineering Industrial Management or related field
• 4-7 years - Managing operations in supply chain transportation or distribution within a logistics environment
• 4-7 years - Leading vendor management and strategic supplier relationships
• 2-4 years - Implementing and managing new technologies or systems within supply chain operations

Knowledge Skills and Abilities:

• Strategic Thinking- Ability to apply experience reasoning and logic to new or unfamiliar ideas or situations and provide an unbiased analysis. (Required)
• Problem Solving- Uses an orderly approach to assess the situation identify alternatives understand implications and determine the best solution to complex problems and opportunities. (Required)
• Communication- Excellent verbal and written communication skills including the ability to create effective presentations and effectively describe business capability needs so that technical resources can translate into solution requirements. (Required)
• Innovation- Challenges the status quo and provides alternate perspectives to support balanced decision-making. (Required)
• Social Influence- Applies a proven approach and well-thought-out plan to socialize gain alignment and support necessary to deliver positive business outcomes. (Required)
• Change Management- Training in and experience applying one or more change management methodologies. (Required)
• Project Management- Ability to manage processes and coordinate deliverables on projects. (Required)

Licenses and Certifications:

• Certified Supply Chain Professional (CSCP) A certification that validates expertise in supply chain management enhancing knowledge in supplier and customer relations international trade the use of information technology to enable supply chain operations and skills to increase efficiency across the supply chain. (Preferred)
• Project Management Professional (PMP) Certification that demonstrates understanding and expertise in project management which is crucial for leading supply chain improvement programs and special projects. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Arlington TX Compensation Range: $84900 - 114900

Base Pay Range: $77200 - $139300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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