Mortgage Servicing Contact Center Specialist I
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Location:4027 Lake Dr Grand Rapids MI
Employee Status: Full-time
Workplace Type:Fully On-Site
Who we are:
At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is looking for a Mortgage Servicing Contact Center Specialist I who is primarily responsible for answering phone inquiries relating to all mortgage servicing functions. This individual is responsible for communication with members internal staff and outside vendors while demonstrating PRIDE Culture The Five Star Service Promise and adhering to investor federal and state regulation.
What youll do:
Answers telephone inquiries from members relating to all servicing functions including but not limited to: making payments tech support online banking mortgage portal payment posting questions escrow analysis questions setting appropriate tasks updating member information processing payoffs processing curtailments preparing routine letters providing monthly billing statements doing account research etc.
The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union by adhering to the 5 Star Promise by openly contributing to the success of others on the team actively participating in I AM LMCU and by living the core values that define the PRIDE culture.
Performs other job duties assigned by supervisor including but not limited to: assisting with mortgage servicing inbox tasks audit doc preparation and system testing
Responsible for adhering to and complying with all applicable federal and state laws regulations and guidance adhering to CU policies and procedures and completing required training by due date.
What Youll Bring:
1-2 years combined experience in Customer Service Banking and/or Mortgage
High School Diploma or GED required some higher education preferred
Excellent written and verbal communication skills.
Mortgage Servicing System (MSP Black Knight) Core Banking System Microsoft Office
Customer Service skills Analytical problem solving skills ability to work independently or as part of a team self-motivated effective time management high levels of personal organization
What youll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
To see a full list of our benefit offerings check out this helpful guide!
Have additional questions about the role Email the Talent Acquisition Team at: .
If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.
Required Experience:
IC
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
