Bilingual Float Coordinator (12-Month Contract)
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Job Location:
Saint Laurent - Canada
Monthly Salary:
$ 45000 - 75000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Résumé du poste
Le ou la coordonnateur(trice) à la planification jouera un rôle essentiel dans le soutien des traitements dinfusion et dinjection pour les patients dans les cliniques INVIVA de McKesson.
En tant que coordonnateur(trice) à la planification vous serez le lien principal entre les patients les professionnels de la santé et les équipes internes.
Ce poste est idéal pour une personne qui sépanouit dans un environnement dynamique qui accorde une grande importance à la précision et qui aime collaborer pour avoir un impact réel sur les soins aux patients.
Responsabilités spécifiques
- Traiter les références de patients et planifier rapidement les rendez-vous.
- Confirmer la disponibilité des infirmières et la livraison de la pharmacie pour les traitements.
- Veiller à ce que toutes les thérapies médicales soient planifiées conformément aux accords de niveau de service (SLA).
- Communiquer avec les patients pour confirmer leurs rendez-vous et fournir des instructions claires.
- Envoyer les courriels de bienvenue et maintenir une excellente communication tout au long de leur parcours de soins.
- Gérer les appels et courriels entrants/sortants selon les normes KPI.
- Maintenir une documentation précise dans les systèmes de planification.
- Soutenir le replanification et effectuer les suivis pour les absences ( noshow ).
- Travailler en étroite collaboration avec les médecins les infirmières les équipes de pharmacie et les coordonnateurs de programmes.
- Aider à sassurer que les cliniques disposent des ressources et fournitures nécessaires pour chaque traitement.
Qualifications minimales
- Diplôme postsecondaire en service à la clientèle ou en administration.
- Minimum de 2 ans dexpérience en soutien à la clientèle dans un centre dappels ou dans un rôle administratif.
- Bilinguisme (anglais/français).
Compétences clés
- Expérience préalable en coordination de services aux clients ou aux patients (un atout important).
- Excellentes compétences organisationnelles et capacité à gérer plusieurs tâches simultanément avec souci du détail.
- Capacité de communication et qualités interpersonnelles exceptionnelles.
- Aptitude à sépanouir dans un environnement à volume élevé et à rythme rapide.
- Aisance technologique maîtrise de MS Office et des systèmes de planification.
- Expérience dans le domaine de la santé de ladministration médicale ou en milieu clinique (préférée).
McKesson accueille et encourage les candidatures de personnes en situation de handicap. Des mesures dadaptation sont offertes sur demande pour les candidats participant à toutes les étapes du processus de sélection.
Job Summary
The Scheduling Coordinator will play a vital role in supporting infusion and injection treatments for patients across McKessons INVIVA clinics.
As the Scheduling Coordinator youll be the key link between patients healthcare professionals and internal teams.
This position is perfect for someone who thrives in a fast-paced environment values precision and enjoys working collaboratively to make a real difference in patient care.
Specific Responsibilities
- Process patient referrals and schedule appointments promptly.
- Confirm nurse availability and pharmacy delivery for treatments.
- Ensure all medical therapies are scheduled according to service level agreements (SLAs).
- Contact patients to confirm appointments and provide clear instructions.
- Send welcome emails and maintain excellent communication throughout their care journey.
- Manage inbound/outbound calls and emails within KPI standards.
- Maintain accurate documentation in scheduling systems.
- Support rescheduling and handle no-show follow-ups.
- Work closely with physicians nurses pharmacy teams and program coordinators.
- Assist in ensuring clinics have the right resources and supplies for every treatment.
Minimum Qualifications
- Post-secondary diploma / degree in customer service or administration.
- Minimum of 2 years experience providing customer support in a call center or administrative capacity.
- Bilingual (English/French).
Key Competencies
- Prior experience in coordinating client/patient services is a strong asset.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a high-volume fast-paced environment.
- Tech-savvy with proficiency in MS Office and scheduling systems.
- Experience in healthcare medical administration or clinic settings preferred.
McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$45000 - $75000McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .
Join us at McKesson!
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
