Senior Account Manager Precision Mining

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Senior Account Manageris the primary relationship owner for customers adopting nextgeneration mining technologies across North America. This role sits at the intersection of customer success technology adoption and commercial alignmentensuring our customers feel confident supported and fully enabled throughout their transformation journey.

While technical teamsincluding solution engineering deployment specialists product and supportdesign and implement solutions the Senior Account Manager owns the customer experience endtoend. You will serve as the single trusted point of contact orchestrating internal teams collaborating closely with Caterpillar dealers and ensuring customers experience a seamless unified approach across Caterpillars expanding technology portfolio.

This role also plays a critical part in unifying Caterpillars technology gotomarket strategy bringing together existing and newly acquired technology sales teams to present one cohesive customercentric value proposition across all technology suites.

What you will do

Customer Relationship Ownership

• Serve as the primary trusted point of contact for mine sites adopting new technologies.

• Build and sustain longterm strategic relationships with customer stakeholders at both site and corporate levels.

• Spend time at the mine site to understand customer operations monitor technology implementation and progress and learn about critical customer requirements

• Proactively monitor customer satisfaction anticipate issues and drive resolution by mobilizing internal teams and dealer partners.

• Lead structured regular customer touchpoints to capture operational feedback evolving needs and adoption insights.

Customer Success & Technology Adoption

• Own the customer adoption journey ensuring customers realize tangible value from new technology investments.

• Partner closely with solution engineering deployment support and dealer teams to track implementation progress risks and communication needs.

• Translate complex technical updates into clear actionable insights for customers.

• Identify and remove barriers to adoption by aligning internal stakeholders around solutions.

• Ensure alignment between customer expectations deployment timelines and support responsibilities across Caterpillar and dealer organizations.

• Enable and position dealers for longterm sustainable customer support and operational success.

Internal Coordination & Issue Resolution

• Own and manage all customer inquiries related to the new offering ensuring rapid routing to the appropriate internal experts.

• Maintain strong crossfunctional alignment with product engineering deployment commercial and dealer teams.

• Capture and document customer challenges performance feedback and lessons learned to inform continuous improvement.

Commercial & GotoMarket Alignment

• Support the integration of newly acquired technologies into a single cohesive Caterpillar commercial approach.

• Ensure consistent messaging account strategy and customer engagement across business units and dealers in North America.

• Identify and drive upsell and crosssell opportunities by deeply understanding customer operations technology roadmaps and future needs.

Strategic Account Planning

• Develop a deep understanding of each mine sites operational priorities technology maturity and business objectives.

• Assess readiness and identify sites best positioned for future technology adoption waves.

• Support forecasting pipeline development and longterm strategic account planning.

What skills you will have:
Customer Focus:Proven experience in customer-facing sales account management or customer success roles.
Industry Knowledge: Mining industry experience(operations technology engineering or similar).
Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications:Excellent communication expectation-setting and customer engagement skills. Strong communicator capable of simplifying technical concepts

Self-starter with strong ownership and follow-through.
Negotiating:Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management:Strong relationship-building skills especially with complex customer organizations and channel partners. Ability to coordinate across multiple internal groups and dealer networks. Collaborative mindset with strong influence skills.

Account Management:Knowledge of account management; ability to manage day-to-day activities providing services and support to existing clients. Organized proactive and able to manage multiple moving parts.

Value Selling:Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates will also have:

Experience supporting technology introduction at mine sites.

Familiarity with mining automation guidance analytics or fleet management systems.

Experience collaborating with Caterpillar dealers or similar distribution models.

Exposure to integrations or go-to-market alignment with acquired businesses.

Additional Information:

The primary work location for this role is Tucson AZ or Peoria IL with a requirement to work on-site full-time at a Caterpillar facility.

This position requires frequent travel approximately 5075%. You will spend up to 20% of your work time at customer mine sites. Candidates should be comfortable providing regular onsite support to assist customer operations.

Domestic relocation assistance is available.

Visa sponsorship international assignments or payroll transfers are not available for this role.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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