Customer Care Referral Intake Specialist

BAYADA Home Health Care is seeking a Referral Intake Coordinator to join our Customer Care Center team. This is a work-from-home opportunity.

The remote Intake Associate is a critical role to drive the companys success in helping more patients get our high-quality care in the comfort of their homes. You are the face of the company responsible for receiving and processing new referrals sent from various hospitals physicians and medical professionals for BAYADA to provide care to those patients. We provide all the appropriate training on best-in-class customer service equipment and access to tools and technology to ensure our clients can receive the best possible care quickly.

The remote Intake Associate is an excellent opportunity with BAYADA to learn about the company and the industry. Successful candidates in this job often move into different parts of BAYADA from shared services to running operations at the local branches. You will also get to work with an amazing team of 50 members and build lasting friendships over time. Each year BAYADA organizes an Awards Weekend in different unique locations (DC Hollywood Philadelphia Charlotte etc.) to bring the whole company together to build relationships and recognize everyones hard work.

Hours:

• Must have flexibility to work either five (5) eight (8) hour days or four (4) ten (10) hour days to include 1 weekend day each week as assigned
• BAYADA invests a lot in training you and your success. Training hours are typically Monday through Friday 8 hours per day for the first two months from start date until you are ready to transition to the permanent schedule.

Salary & Benefits:

• Base Salary: $20.67 / hour depending on qualifications
• Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role)
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays vacation and sick leave vision dental and medical health plans employer paid life insurance 401k with company match direct deposit and employee assistance program

Responsibilities:

The Referral Intake Associate will facilitate the coordination of referrals and communications for BAYADA Service offices. Duties will include the following:

• Receive document and process incoming referrals
• Ensure all referrals are thorough accurate and complete
• Follow up with our local branches to ensure timely responses to referral sources
• Function as facilitator between Case Managers Client Services Managers Clinical Nurse Managers and Field Nurses
• Communicate payer information to our internal Insurance Verification team
• Provide excellent customer service at all times

Qualifications:

• College Degree required
  • 2-3 years experience in Healthcare Intake or Contact Center may be accepted in lieu of degree
• 1 year of work experience (to include internships) required.
• Proven success in a healthcare setting contact center and/or experience having worked/learned remotely required
• Ability to simultaneously work in multiple systems in a fast-paced contact center environment
• Exceptional organizational and communication skills
• Attention to detail and ability to work with speed and accuracy

Why youll love BAYADA:

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek Forbes and Glassdoor.
• Weekly pay
• AMAZING culture:we are a mission driven nonprofit organization focused around three core values of compassion reliability and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition along with Hero spotlights Key Action of the Week meetings to connect back to our mission and celebrate staff discounts/perks and partnerships an Awards Weekend trip and more.
• Diversity equity inclusion and belonging:Join groups like our Women in Limitless Leadership Employee Resource Council Lean In circles Racial and Ethnic Diversity (RED) Council Pride LGBTQIA Council Military Community Network Solutions and Accessibility for Equality (SAFE) Council Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H) and more.
• Growth opportunities: advancement opportunities continued education opportunities Udemy courses webinars and more
• Check out our blog: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays vacation and sick leave vision dental and medical health plans employer paid life insurance 401k with company match direct deposit and employee assistance learn more about BAYADA Home Health Care benefits an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

  BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

  BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.