Senior Systems Management Specialist

The Senior Systems Management Specialist is a hands-on technical expert within the Global Architecture & Operations team responsible for the availability performance security and stability of InterSystems EHR solutionsprimarily supporting US customers with global support as needed.

This role spans on-premises cloud and managed service environments working with InterSystems products such as TrakCare HealthShare Personal Community and IRIS. Youll play a key role across implementation production support architecture and operational readiness partnering closely with internal teams customers and partners.

Youll take ownership of complex systems lead incident response and troubleshooting and contribute to automation standards compliance and continuous service improvement.

Key Responsibilities

Systems Management & Performance

• Provide senior-level hands-on support for production and implementation environments on Linux (RHEL) and other supported platforms
• Install configure upgrade and maintain InterSystems platforms and applications
• Ensure system availability performance security and data integrity
• Monitor system health integrations background jobs and scheduled tasks
• Lead complex troubleshooting and performance analysis
• Proactively identify risks and implement corrective actions aligned with SLAs and best practices

On-Call Support & Incident Response

• Participate in 24x7 on-call rotations and provide escalation-level support
• Lead incident investigation resolution root cause analysis and documentation

Implementation & Delivery

• Support customer implementations upgrades and migrations
• Advise on server architecture configuration and sizing
• Support patching backups disaster recovery failover testing and security remediation
• Contribute to automation and continuous improvement initiatives

Documentation Training & Collaboration

• Create and maintain technical documentation runbooks and operational playbooks
• Deliver and support internal and external technical training
• Collaborate with pre-sales customers partners and global teams to support delivery and operations

Experience & Qualifications

• Extensive experience supporting mission-critical healthcare systems
• Strong Linux (RHEL) system administration skills; Apache experience required
• Experience with InterSystems IRIS and/or Caché and/or TrakCare or HealthShare
• Proven ability to troubleshoot complex multi-tier environments and lead incidents
• Experience with AWS virtualization monitoring scripting and automation
• Operational experience with healthcare interoperability standards (HL7 FHIR CCDA)
• Experience in ITIL-aligned or managed service environments
• Relevant technical certifications are a plus
• 5 years of relevant experience.

Education

Bachelors degree in Engineering Computer Science IT or related field

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.