Business Operations Opportunity Team Lead

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

The Team Lead Senior Service Operations plays a critical role in supporting the delivery of global services projects within the EMEA region. This role requires working closely with the Head of Operations and other team leads to ensure the overall governance standards and successful execution of projects and services. As an integral support role within a growing function the candidate will also be responsible for managing junior staff as the EMEA business expands.

What youll do as a Team Lead Service Operations Governance:

Employees employed in the role ofTeam Lead Service OperationsGovernance shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee an active portfolio of projects working closely with project and portfolio managers to ensure successful project and service delivery.
• Proactively review and improve existing governance frameworks.
• Improve and maintain live project and portfolio dashboards for accurate up-to-date reporting.
• Define and implement methodologies and processes for risk management change control and quality assurance.
• Maintain and update a continuous improvement plan aligned with wider department initiatives.
• Manage the onboarding and offboarding of projects and services.
• Oversee resource utilization and identify gaps and issues in advance.
• Support the onboarding and development of new PM & PMO staff within the business.
• Help Zones grow within the services space by increasing its footprint across EMEA.

What you will bring to the team:

Required Experience:

• Minimum 5 years of experience leading PMO initiatives.
• Proven experience in project governance roles.
• Strong knowledge of quality control and assurance methodologies and practices.
• Comfortable with managing data and adopting new toolsets.
• A meticulous attitude ensuring processes are followed correctly at every step.
• Familiarity and understanding of standard project management frameworks.
• Demonstrable experience in process improvement to support a growing organization.
• Strong understanding of finance fundamentals.
• A self-starter with the ability to use initiative and work independently.
• Ability to adapt to change in a fast-paced environment.
• Proficiency in Microsoft Word Excel PowerPoint and Outlook.
• Ability to work European business hours.

Preferred Experience:

• 2 years of experience working for a global organization.
• 2 years of experience in a project delivery role (Project Manager/Coordinator).
• Understanding of IT services and field services.
• Previous experience managing small teams.

Zones offers a comprehensive Benefits package

At Zones we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance optional health insurance EOBI and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT sales engineering or operations Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

Shift Timings: 2:00 PM 10:30 PM (Pakistan time)