Customer Quality Support Representative (Delivery Center)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company:
Boeing Aerospace OperationsWe are seeking a dedicated Boeing Customer Quality Support Representative to provide IETM-level support for the United States Army and international customers of the AH-64 and AH-6 rotorcraft. The ideal candidate will play a crucial role in ensuring the quality and compliance of our aircraft operations.
Key Responsibilities:
- Maintain modify and provide IETM-level support to the United States Army and international customers for AH-64 and AH-6 rotorcraft.
- Serve as a Quality representative for AH-64 and AH-6 customers specifically for post-DD250 aircraft.
- Communicate directly with DCMA customer representatives and International/USG field units to address quality concerns.
- Coordinate containment efforts and ensure stakeholder awareness and involvement across Program Management Engineering Quality and Customer teams.
- Determine the root cause of Quality Assurance and customer findings driving corrective actions to prevent recurrence.
- Conduct process surveillances and audits to ensure compliance with military Boeing and regulatory requirements.
- Provide Quality Assurance authority for the implementation and completion of Retrofit Service Notices (RSN) modifications and Safety Messages.
- Offer Subject Matter Expert (SME) consultation and technical services for Aircraft Note Book (ACN) use testing and implementation in Boeing Mesa.
- Verify aircraft documentation with meticulous attention to detail collaborating with ACN/MCDS users on the Mesa site to resolve errors.
- Act as a SME for Army publications and records including but not limited to AH-64E IETM (TMLongbow/Apache) and DA PAM 738-751.
- Implement and track Safety Messages to AMCOM via the AMTRACKS system.
- Collaborate respectfully with colleagues to solve complex problems.
- Maintain a Secret Security Clearance with the US Government for daily aircraft operations and base access.
- Be willing to travel internationally on occasion.
Basic Qualifications (Required Skills/Experience):
- Army Aviation Quality Assurance experience.
- Proven experience performing all listed Key Responsibilities.
- Experience in airplane operational and organizational processes in maintenance operations and/or flight operations.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Attention to detail and commitment to quality.
Preferred Qualifications (Desired Skills/Experience):
- 5 years maintaining the AH-64 Apache to IETM / AH-6 Little Bird to IETP.
- Experience building relationships with customers program offices subcontractors and product organizations.
- Experience with giving presentations and speaking in a leadership environment and facilitating cross functional meetings and discussions.
- Currently has a Secret Security Clearance with the US Government for daily aircraft operations and base access.
- Proven ability to identify product/process issues and lead efforts to resolve with minimal oversight.
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Total Rewards and Pay Transparency:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range: $88000-$105000/Annually
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.62 is required. U.S. Person includes U.S. Citizen U.S. National lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
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