Sr. Operations Manager, Platforms & Ecosystem

Since our founding in 1924 weve cut cardiovascular disease deaths in half but there is still so much more to do. To overcome todays biggest health challenges and accelerate this progress we need passionate individuals like you. Join our movement be part of the progress and help ensure a healthier future for all. You matter and so does the impact you can make with us.

The American Heart Association Ventures Senior Operations Manager Platform & Ecosystem is a strategic operations leader and systems-thinker within the Associations Ventures department.

This position can be home-based within the U.S.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful you will have access to Heart U our award-winning corporate university as well as additional training and support locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us onLinkedInInstagramFacebookX and .

Reporting to the Head of Platform & Ecosystem this role will drive operational excellence and platform innovation support portfolio company integration and coordinate ecosystem engagement by leveraging the Associations intellectual and social capital to optimize the Associations Ventures resources and investments.

The responsibilities include managing the systems networks and operations for portfolio value-creation activities and organizational development.

• Portfolio Onboarding & Closeouts:
  
  
• Collaborate and coordinate with Investment Principals Marketing Communications and operations teams to support a robust onboarding experience for portfolio companies into the Ventures portfolio and the first 100 Days experience.
• Support and coordinate value-creation plans in collaboration with investment principals for leveraging the Associations assets and resources to support portfolio companies growth.
• Collaborate with investment teams to develop and manage workflows for the closeout of grantees and portfolio companies.

• Platform Excellence & System Innovation:
  
  
• Collaborate with stakeholders to develop processes and systems (i.e. Pitchbook CARTA and Affinity) to enhance team operations knowledge management and the systems scalability
• Serve as partner for managing existing and prospective donor information requests: portfolio companys expansions and follow-on investments
• Coordinate the development of visualizations and reports for investment teams and internal stakeholders: portfolio introductions investor outreach network health etc.
• Collaborate with internal stakeholders on internal audit action plans recommendations deliverables and workstreams to ensure compliance with the Associations guidelines and processes
• Lead the adoption and implementation of best practices for data platforms by developing SOPs championing roadmap implementation and updating information within systems
• Support the development and refinement of innovative playbooks that incorporate how portfolio companies can leverage Association resources and assets to support their growth and impact
• Support Investment Principals Quarterly and Annually meetings with portfolio companies by developing briefs progress updates and synergistic opportunities
• Conduct Market Maps and Investor Landscape analysis to support investment teams and internal stakeholders
• Curate monthly resource roundups (funding opportunities events policy changes etc.) for portfolio companies and investment teams
• Build internal AI-enabled workflows to support research portfolio operations meeting preparation data aggregation and sourcing
• Own CRM Data Hygiene list structures governance and reporting

• Network/Ecosystem Management:
  
  
• Coordinate the development and management of innovation advisory and mentor network to support portfolio companies and the Investment Teams; facilitate mentor-founder connections; due diligence support; go-to-market preparation etc.
• Engage and mobilize the Associations ecosystem to enhance value-add activities and portfolio company needs.
• Conduct quarterly Ecosystem Mapping activities to ensure data quality within CRM and to strengthen internal reporting.
• Collaborate with stakeholders to support the coordination and management of immersive experiences (i.e. workshops webinars CEO Summits Roundtables Demo Days) to accelerate portfolio development.

• Portfolio Development:
  
  
• Develop and manage portfolio companies community of practice by curating learning experiences disseminating relevant information and highlighting portfolio shared opportunities. Organizes monthly and quarterly shared learning experiences.
• Serve as a liaison for portfolio requests including go-to-market support amplification advisory/mentorship and access to the Associations assets and resources.
• Develop project and workplan with milestones timelines and deliverables for strategic integrations and value-creation engagements.
• Support the development and execution of investor-readiness and commercial preparedness programming for portfolio companies.
• Develop reports and tools leveraging Pitchbook Data that highlight investment trends potential portfolio follow-on targets and fund benchmarks.

• Understand and work within the complex structures of the Association to ensure the programs are optimally implemented and compliant with organizational requirements
• Serves as a model for a high-performance culture by fostering innovation personal accountability and dedication to results.
• Supports efforts to achieve the Associations mission and financial goals and objectives.

• Bachelors Degree or equivalent experience.
• Minimum experience of five (5) years.
• Should possess a working knowledge of venture development/startup engagement/platform management in the health innovation ecosystem.
• Should possess a working technical knowledge and data management skills or possess the ability to manage and operate various data systems (i.e. Affinity CARTA Tableau and Pitchbook).
• Should possess a fundamental understanding of the impact investing venture capital and or philanthropy landscape.
• Should possess at least five(5) years of supporting and developing startup communities and exchanges.
• Highly organized leader with excellent interpersonal skills project management skills data analytics and writing skills.
• Excellent communication skills: must have the ability and savvy to successfully engage with high-level leaders stakeholders and media.
• Ability to travel up to 10% experience depending on business demand.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation Our goal is to ensure you have a competitive base salary. Thats why we regularly review the market value of jobs and make adjustments as needed.
  
  
• Performance and Recognition You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
  
  
• Benefits We offer a wide array of benefits including medical dental vision disability and life insurance along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being we also offer an employee assistance program employee wellness program and telemedicine and medical consultation.
  
  
• Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Associations national online university with more than 100000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities or for potential future positions in the organization.

The American Heart Associations 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health by 2028 the Association will drive breakthroughs and implement proven solutions in science policy and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association American Stroke Association our mission is to be a relentless force for a world of longer healthier lives regardless of race ethnicity gender gender identity religion age language sexual orientation national origin and physical or cognitive abilities.

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EOE/Protected Veterans/Persons with Disabilities