Support Specialist

Livonia, MI - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Support Specialist
Office Location: Livonia MI
Status: Full-time/Temporary: 3-6 month opportunity

Schedule: Monday through Friday from 8:00 am to 4:30 pm.

At LaJoy Group you will find a culture that prides itself on teamwork high ethics and hard work with a good measure of fun. We seek to employ qualified individuals who are open to always changing environments focused on reaching goals and able to show a friendly team attitude.

The primary responsibilities of this position are administrative work ensuring proper documentation is completed accurately and timely returning phone calls and maintaining a high level of customer service.

Essential Functions:
Customer Service
Point of contact for clients and caregivers in regards to authorizations hours services policies procedures etc.
Ongoing communication with clients and caregivers regarding authorizations including expiration dates and hours authorized.
Returning phone calls.

Administrative
Printing and sending documents using DocuSign.
Assist with the completion of I-9 forms both in-person and via phone.
Conduct background checks.
Data entry into various internal software systems.
Mail or email documents to employees regularly track and follow up on outstanding documents.

Education and Experience
High school diploma or equivalent. Associates Degree or Bachelors Degree preferred in related field.
Minimum of 2 years experience in a customer service-related field.
Two to four years in a similar role with administrative experience preferred.
High level of computer skills specifically with Microsoft Products.
Highly developed communication skills written listening and speaking.
Valid drivers license.
Knowledge of home health practices procedures and standards in accordance with state and federal regulations is preferred.

This job requires a criminal background check. Convictions and pending felony charges are not an absolute bar to employment and will only be considered if required by law or there is a substantial relationship to the circumstances of the particular job or if bond ability is at issue

LaJoy Group is an Equal Employment Opportunity.