IT Help Desk Technician Tier 2 (73383)

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.

We are currently seeking a full-timeTechnical Support Specialist IIto join our IT Team located inTallahassee Florida.

This full-time position offers an hourly rate of $27
Monday - Friday schedule with date shift hours.

TheTechnical Support Specialist IIposition will be based out of Tallahassee FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include but not limited to; troubleshooting and resolving computer printer software and network related issues. Basic technical knowledge and troubleshooting skills are required.

Provide advanced support that requires elevated access.
Provide initial training to new technicians.
Assist in developing IT documentation for IT helpdesk team.
Apply system analysis techniques to resolve technical problems with computer hardware software mobile devices

and telecommunication systems.

Triage and resolve Tier 1 and Tier 2 requests and develop an understanding of Tier 3 (Systems Administration and Systems Engineer) escalation process.
Effectively test fixes to ensure issues have been adequately resolved.
Perform post-resolution follow-ups to ensure problem resolution.
Fully document all pertinent end user identification including name department contact information etc. as well as ensure that all call resolution notes are entered appropriately.
Configure maintain test and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures.
Solve complex problems independently or collaboratively with Help Desk colleagues.
Answer evaluate and prioritize incoming requests for assistance.
Fulfill routine communication requirements including system documentation and status reporting.
Utilize Help Desk Ticketing system to document and manage client requests and issues.
Provide training to end users as needed on any supported Microsoft technologies or contract specific applications.
Ability to follow and adhere to simple and complex instructions including SOPs.
Review and evaluate new help desk technology and make recommendations regarding new technology use within the Help Desk team and IT.
Potential to work weekend and holidays.
Other duties as assigned.

Qualifications

Bachelors degree in Information Technology or related field preferred but not required.
Two or more years of experience in a Helpdesk Corporate environment preferred.
Certification Comptia A Comptia Network Microsoft MCP preferred but not required.
Understanding of networking principles (e.g. TCP/IP protocols) Active Directory and Exchange.
Knowledge of electronics PC architecture PC operating systems Microsoft Office.
Demonstrated expertise in Remote Desktop Management PC troubleshooting configuration and maintenance and printer troubleshooting.
Experience with current Windows operating systems. Extensive application support experience of current Microsoft family of products to include Word Excel Powerpoint Publisher Sharepoint and Exchange.
Knoweledge of Microsoft Networking Technologies to include Active Directory Exchange and SCCM.
Working knowledge of a range of diagnostic utilities including application error and system event logs review to include ping traceroute AL tools IPConfig and Psexec.

We offer excellent compensation and comprehensive benefits for our full-time team members including:

Health dental vision disability and life insurance
401(k) with company match
Generous paid time off
Paid holidays
Flexible Spending Account
Continuing Education benefits
Much more...

Required Experience:

DescriptionCenturion is proud to be the provider of comprehensive healthcare services to Department of Corrections.We are currently seeking a full-timeTechnical Support Specialist IIto join our IT Team located inTallahassee Florida.This full-time position offers an hourly rate of $27Monday - Friday ...

Description

Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.

We are currently seeking a full-timeTechnical Support Specialist IIto join our IT Team located inTallahassee Florida.

This full-time position offers an hourly rate of $27
Monday - Friday schedule with date shift hours.

Provide advanced support that requires elevated access.
Provide initial training to new technicians.
Assist in developing IT documentation for IT helpdesk team.
Apply system analysis techniques to resolve technical problems with computer hardware software mobile devices

and telecommunication systems.

Triage and resolve Tier 1 and Tier 2 requests and develop an understanding of Tier 3 (Systems Administration and Systems Engineer) escalation process.
Effectively test fixes to ensure issues have been adequately resolved.
Perform post-resolution follow-ups to ensure problem resolution.
Fully document all pertinent end user identification including name department contact information etc. as well as ensure that all call resolution notes are entered appropriately.
Configure maintain test and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures.
Solve complex problems independently or collaboratively with Help Desk colleagues.
Answer evaluate and prioritize incoming requests for assistance.
Fulfill routine communication requirements including system documentation and status reporting.
Utilize Help Desk Ticketing system to document and manage client requests and issues.
Provide training to end users as needed on any supported Microsoft technologies or contract specific applications.
Ability to follow and adhere to simple and complex instructions including SOPs.
Review and evaluate new help desk technology and make recommendations regarding new technology use within the Help Desk team and IT.
Potential to work weekend and holidays.
Other duties as assigned.

Qualifications

Bachelors degree in Information Technology or related field preferred but not required.
Two or more years of experience in a Helpdesk Corporate environment preferred.
Certification Comptia A Comptia Network Microsoft MCP preferred but not required.
Understanding of networking principles (e.g. TCP/IP protocols) Active Directory and Exchange.
Knowledge of electronics PC architecture PC operating systems Microsoft Office.
Demonstrated expertise in Remote Desktop Management PC troubleshooting configuration and maintenance and printer troubleshooting.
Experience with current Windows operating systems. Extensive application support experience of current Microsoft family of products to include Word Excel Powerpoint Publisher Sharepoint and Exchange.
Knoweledge of Microsoft Networking Technologies to include Active Directory Exchange and SCCM.
Working knowledge of a range of diagnostic utilities including application error and system event logs review to include ping traceroute AL tools IPConfig and Psexec.