VP, Customer & Fraud Platform Enablement

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

Enterprise Transformation & Innovation

• Define and lead operations multi-year transformation roadmap focused on automation AI enablement and modern operational tooling
• Identify prioritize and deliver high-ROI transformation initiatives that improve cost-to-serve cycle times quality and scalability
• Serve as a thought partner to the COO on operating model evolution workforce strategy and future-state design

Automation & AI Enablement

• Drive the adoption of intelligent automation across operations including workflow automation AI-assisted decisioning and agent augmentation
• Partner with Technology and Data teams to identify and deploy AI use cases across customer service risk operations compliance onboarding and back-office functions
• Ensure AI and automation solutions are implemented with appropriate governance controls and regulatory alignment

Operational Tooling & Platforms

• Own the strategy for operational tooling including case management CRM workforce tools analytics and internal productivity platforms
• Rationalize tools and systems to reduce fragmentation improve data integrity and enhance frontline effectiveness
• Partner with Engineering and Product to ensure tools are scalable intuitive and aligned to real operational workflows

Execution & Change Leadership

• Lead cross-functional teams to deliver complex transformation initiatives from concept through sustained adoption
• Establish clear success metrics business cases and benefits tracking for all transformation efforts
• Drive change management ensuring teams are trained engaged and accountable for new ways of working

Governance Risk & Performance

• Balance speed and innovation with the needs of a regulated financial services environment
• Define KPIs and operating metrics to measure transformation impact including productivity quality customer outcomes and cost efficiency
• Create transparency and accountability through clear reporting and executive-level communication

About You

• 15 years of experience leading large-scale transformation operations innovation or technology-enabled change
• Proven track record delivering automation AI and tooling transformations in complex regulated environments (fintech financial services banking or similar)
• Demonstrated ability to move seamlessly between strategy and executioncomfortable both designing the vision and driving delivery
• Strong understanding of operational processes controls and risk management
• Experience leading cross-functional initiatives without direct authority; able to influence at all levels of the organization
• Data-driven and KPI-oriented with a strong bias toward measurable outcomes and ROI
• Exceptional communicator who can translate complex concepts into clear actionable direction
• Bachelors degree in a related field; or equivalent work experience

Leadership Attributes

• Builder mindset with a passion for simplifying complexity and modernizing how work gets done
• Pragmatic innovatorfocused on real impact not experimentation for its own sake
• High integrity and sound judgment particularly in balancing innovation with risk and compliance
• Champion of accountability transparency and continuous improvement
• Energized by transformation and comfortable operating in ambiguity

Work Location
New York

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily ET

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-HB1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at