Sr. Security Engineer Customer Service Support, Ring and Blink CS Security Program

We are seeking an experienced Security Engineer III to lead critical security infrastructure initiatives across our this role you will own the design and architecture of security solutions that protect millions of Ring and Blink customers while enabling our support teams to operate efficiently and securely. You will tackle ambiguous large-scale security challenges where customer needs are defined but security strategies must be established from the ground up.

Key job responsibilities
Security Architecture & Platform Development

Design and implement security frameworks detection systems and automation platforms across Ring and Blink Customer Support. Build Splunk-based security detections monitoring dashboards and investigative tools. Architect unified security intelligence platforms consolidating insights from Incident Response Adversarial Threat Insider Threat Fraud and Loss Prevention. Develop AI-powered solutions including risk scoring automated threat detection and intelligent response mechanisms.

Cross-Organizational Security Leadership

Lead security review processes establishing streamlined golden pathways for application security assessments. Partner with AppSec Product Security and Engineering teams to certify technology projects. Drive consensus across stakeholder groups and mentor security engineers organization-wide.

Compliance & Governance

Design security compliance frameworks meeting Amazon standards and regulatory requirements (CCPA GDPR FTC). Build automated compliance tracking with real-time visibility. Create identity and access management mechanisms with audit-ready controls.

Innovation & Risk Reduction

Centralize security controls and create reusable patterns. Proactively design security controls for emerging technologies. Translate complex risks into actionable recommendations balancing business needs customer experience and security requirements.

A day in the life
A big part of your day is meeting with solution architects and engineering teams reviewing technical designs and providing security guidance. Where time allows youll volunteer for and conduct ASR reviews evaluating new systems against security standards. Throughout all of this you will mentor and delegate some of the work listed above to junior security engineers. You will also work on projects like engineering employee-facing security solutions (including AI)tools that make it easier for support teams to work securely without friction.

About the team
Ring Blink Customer Support Security (RBCS CSSec) protects customer trust by strengthening Security Privacy Compliance and Fraud posture across Ring and Blink Customer Support. We investigate sensitive escalations analyze telemetry determine root causes and drive fast resolution for unauthorized access or anomalous device behavior. Partnering with engineering security fraud legal and product teams we ensure rigorous case handling and risk reduction. We provide governance audit readiness fraud prevention secure workstation compliance and cross-functional program delivery through scalable mechanisms SOPs automation and roadmaps to keep our organization compliant efficient and growth-ready.

- 4 years of non-internship background in troubleshooting systems issues analyzing logs or automating complex tasks using command line tools experience
- 5 years of work in identifying security issues and risks and developing mitigation plans experience
- 4 years of (non-internship) scripting programming and security code review in common programming languages experience
- Knowledge of at least two of the following programming languages: Scala Java Python C/C or Go
- Experience (non-internship) in scripting programming and security code reviewing in a common programming language
- Experience (non-internship) in troubleshooting systems issues analyzing logs or automating complex tasks using command line tools
- Experience working in identifying security issues and risks and developing mitigation plans
- Experience (non-internship) in industry-based security vulnerabilities identification attack patterns and remediation techniques
- Experience as a mentor tech lead or leading an engineering team

- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience with security in service-oriented architectures/microservices and web services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hawthorne - 178400.00 - 226700.00 USD annually