Customer Service Representative

Come join our team here at the UAF Office of the Bursar! Our Customer Service Representatives are our front line of support for our office and provide exceptional customer service. If you enjoy being on the front line then apply today!

The Office of the Bursar is a focal point for financial and business matters on the UAF Troth Yeddha campus. It serves a very large number of students faculty staff agencies and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.

The successful candidate will need to possess the following experience and skills:

Work experience in an entry-level fiscal position or equivalent. College coursework may
substitute for experience.
Knowledge of UA policies procedures and computer systems as applies to students
accounts receivable and finance
Knowledge of basic accounting principles.
Ability to operate standard business machines 10-key computers and computer software.
Proficiency using word processing spreadsheet software and working with confidential
information.
Must possess good analytical/problem solving skills and oral/written communication skills
(spelling grammar composition).
Ability to work independently and productively as a team member.
Skill in organization time management dealing with the public and attention to detail.
Must be able to work well under stress be flexible in the face of changing demands changing
timelines and varying pressures while maintaining productivity and excellent customer
service.

Minimum Qualifications:

One year of college coursework in accounting or equivalent or an equivalent combination of training experience and/or education from which comparable knowledge skills and abilities have been achieved. Must have at least 3 or more years of high level customer service experience.

Position Details:

This position is located on the Troth Yeddha campus in Fairbanks Alaska. This is a full-time non-exempt staff position complete with both a competitive salary andfull employee benefits package. UA provides a generous compensation package that includes retirement options annual leave 12 paid holidays per year tuition waivers for employees and family members and affordable medical dental and vision care coverage. New hires will be placed on theUA Staff Salary Schedule Grade 77 based on education and experience.

Applications will be reviewed on Monday January 12 2026. To ensure consideration please apply by 11:55 PM Alaska Standard Time on Friday January 9 2026. Submission of an Application does not guarantee review or a job offer.

To view the full list of job responsibilities please click HERE.

If you have any questions regarding this position please contact Lee Ann Amerson Office of the Bursar HR Coordinator at or .

*To be eligible for this position applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process please contact UA Human Resources by phone at .

TheUniversity of Alaska()is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to apolicy of non-discrimination( against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report whichcontains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence domestic violence sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within or immediately adjacent to and accessible from the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA:(Addresses Anchorage campus Aviation Technology Complex JBER - Elmendorf Extension JBER - Richardson Extension Kenai Peninsula College - Kachemak Bay campus Kenai Peninsula College - Kenai River campus Kodiak College Kodiak High School Extension Matanuska-Susitna College Prince William Sound College and Prince William Sound College - Cordova Extension)Online:https:// a paper copy in person:UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage a paper copy by mail: or/907oredu.

UAF:(Addresses Fairbanks Campus Bristol Bay Campus Chukchi Campus Community and Technical College Kasitsna Bay Campus Seward Marine Center Tok Campus Kuskokwim Campus and Northwest Campus)Online: a paper copy in person:UAF Office of Rights Compliance and Accountability on the 3rd Floor of Constitution a paper copy by mail: or.

UAS:(Addresses the Juneau Auke Bay Campus Juneau Technical Education Center Sitka Campus & Ketchikan Campus)Online: a paper copy in person:Hendrickson Building Suite 202 on the Juneau a paper copy by mail: or emailing.