Director, Interpreter Program Office

Baltimore, MD - USA

Yearly Salary: $ 66314 - 93569

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Introduction

OUR MISSION

The Maryland Workers Compensation Commission seeks to secure the equitable and timely administration of the provisions of the Maryland Workers Compensation law on behalf of its customer the injured workers and their employers by providing an efficient forum for the resolution of individual claims.

OUR VISION

The Workers Compensation Commission envisions a state wherein injured workers and employers are empowered to create an equitable partnership to facilitate prompt and fair resolution of workers compensation matters.

ABOUT US

Together we profoundly touch the lives of so many people and have enormous responsibility to the community by fulfilling our mission of securing equitable and timely administration of the law. The Commission continues to provide services to our constituent partners at a level rarely met throughout the United States. The professionalism work ethic and technological acumen manifest in our operations allows us to smoothly and effectively manage the challenges which invariably arise. Every division within the agency plays a vital role in keeping us in the forefront nationally.

GRADE

$66314 - $93569 with potential growth to $103309 annually.

LOCATION OF POSITION

10 East Baltimore Street Baltimore Maryland 21202

Main Purpose of Job

As the Interpreter Program Office Director for the Workers Compensation Commission you will oversee and manage all aspects of the interpreter program ensuring effective communication and language access for non-English speaking individuals involved in workers compensation proceeding in accordance with COMAR 14.09.03.04. This position plays a critical role in facilitating fair and impartial hearings providing linguistic support and upholding the rights of claimants employers and stakeholders. Knowledge of legal terminology workers compensation laws judicial proceedings and administrative hearings. The Invoice Review and Budget Analyst is responsible for the thorough examination approval and analysis of invoices ensuring accuracy and compliance with company policies. Attends meetings with agency personnel to discuss the Interpreter Program Office (IPO) changes affecting budgetary appropriations.

This role oversees a $67000 budget for the IPO that involves identifying and negotiating invoice discrepancies managing budget allocations and providing detailed financial reports to support strategic decision-making. Conducts studies of all budget expenditures. Provides technical advice and assistance including interpreting budget policies in the preparation of their budgets. This position requires strong leadership communication interpersonal and organizational skills. Ability to manage multiple priorities work under pressure and meet deadlines in a fast-paced environment. This position directs the purchasing storage issue and accounting for supplies and the maintenance of and equipment; oversees inventory control for supplies and maintains detailed inventory records and notifies the procurement officer when inventory levels for a particular item are at the reorder point.

POSITION DUTIES

Administration/Supervisory:

Direct and oversee Interpreter ProgramOffice staff which includes the Interpreter Coordinator and staffinterpreters. Approve leave administer performance evaluations disciplinary counselingand other related tasks.

Oversee the daily operations of theInterpreter Services Program ensuring effective communication betweennon-English speaking parties and the workers compensation system.

Attend meetings with agency personnel to discuss theInterpreter Program Office (IPO) changes affecting budgetary appropriations.

Ensuresthat the interpreter requests are processed daily with sufficient staffing toperform these tasks.

Analyzes and evaluates the IPO policiesprocedures and management practices in accordance with COMAR 14.09.03.04 todevelop recommendations for improvement.

Coordinate interpreter assignments forhearings depositions and meetings ensuring coverage and quality of languageservices.

Collaborate with legal counseladministrative staff and stakeholders to address language barriers and ensurefair and impartial proceedings.

Monitor interpreter performance conductevaluations and provide feedback to improve service delivery and quality.

Maintain records of language accessservices provided interpreter qualifications and feedback received fromparties involved in proceedings

Responsible for conducting regularly scheduledstaff meetings and training opportunities.

Develop and implement language accesspolicies and procedures in compliance with state regulations and industrystandards.

Attend meetings and conduct internal trainingwith regards to changes implemented in CompHub.

Attendsmeetings outside of the Commission relating to projects training and ways ofimproving the Commissions operations and its stakeholders etc.

Responsible for reviewing MS22 forms on anannual basis and updating as needed and responsible for preparing PEPevaluations in a timely manner.

Reviews management reports daily to determineattainment of work production goals and objectives; confers with management andmakes recommendations for resolutions.

This role develops writes and maintainsprogram policies and procedures; supervises staff; ensures compliance withMaryland regulations (including COMAR related to Workers Compensation); andmonitors legislative changes such as House Bill 1473 to ensure ongoing programcompliance. The position requires strong analytical skills advancedproficiency in Microsoft Excel and Microsoft Office Suite and demonstratedsupervisory experience. Develops writeimplement and maintain comprehensive policies and procedures for theinterpreter program.

Ensurepolicies align with state regulations organizational standards and bestpractice

Preparereports summaries and presentations using Microsoft Office Suite (ExcelWord PowerPoint Outlook). Conduct regular reviews and updates of policies toreflect regulatory or legislative changes.

Conductregular reviews and updates of policies to reflect regulatory or legislativechanges.

Other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules regulations policy procedures and processes or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

2 years of Supervisory Experience

Advanced experience in Microsoft Office including Excel

2 years of experience writing policies/procedures and development of a program

LICENSES REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person. Please be sure to include your name identification number (Easy ID#) and job announcement number (26-) on any documentation to ensure timely processing. Submission of a resume isstronglyencouraged.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications required documentation and any required addendums may be mailed to:

Workers Compensation Commission

Attn: Personnel Division

10 E. Baltimore Street 7th Floor

Baltimore MD 21202

The MD State Application Form can be found online.

For more information please email

TTY Users: call via Maryland Relay

Workers Compensation Commission is an equal opportunity employer. It is the policy of WCC that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status

Required Experience:

Director

IntroductionOUR MISSIONThe Maryland Workers Compensation Commission seeks to secure the equitable and timely administration of the provisions of the Maryland Workers Compensation law on behalf of its customer the injured workers and their employers by providing an efficient forum for the resolution ...