Customer Success Agent

Kundenberater / Customer Service Specialist (m/w/d)

We are currently looking for a Customer Service Specialist for our Cologne office (ideally with a background in customer support / kundenservice for example as a Kundenberater Vertriebsinnendienst Customer Service Agent Call Centre Agent or similar).

This is your opportunity to make an impact bring in your expertise and grow with an ambitious team that is transforming the industry.

Why Join Cox Automotive Europe

• Hybrid working model - three days per week from home
• Modern office in Cologne (Köln Mülheim near Mühlheimer Brücke / 5 min to Von-Sparr-Straße Haltestelle)
• 40 hours per week. MondayFriday. Hours between 09:0018:00
• 28 days holiday plus your birthday off and a well-being day each year to relax and recharge
• Full training & development opportunities in a start-up environment
• A diverse supportive team and a dynamic growing company culture
• Paid Charity Day to support a cause that matters to you

What Were Looking For

• C2 level fluency in NL and/or FR and B2 / C1 level fluency in EN is essential.
• Experience of working in a customer service / kundenservice (phone chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency (for example as a Kundenberater Vertriebsinnendienst Customer Service Agent Call Centre Agent or similar).
• Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office CRM systems and ticketing tools e.g. Salesforce Genesys Service Cloud).
• Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure.
• Proactive in diagnosing issues managing expectations and staying calm during escalations.

What Youll Be Doing

• First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims.
• Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process.
• Resolve customer issues quickly and effectively from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics finance sales buyer and operations teams to ensure every case is handled smoothly.

Be a part of something big!

At Cox Automotive Europe we are re-shaping the future of digital wholesale in Europe. Our platform connects vehicle manufacturers fleets dealers and mobility providers across markets creating a smarter faster and more transparent vehicle trading experience.

Based in Cologne we are building a diverse international team with one shared goal: transforming the way the automotive industry does business.

Were Committed to Inclusion

We welcome applications from all qualified individuals regardless of gender age disability ethnic background religion or sexual orientation.

Ready To Join Our Team & Make A Difference
Apply now and drive your career forward with one of the automotive industrys most trusted names.

We are looking forward to receiving your CV for our Customer Service Specialist role working at our Cologne Office (Ideally with a background in Customer Support / Kudenservice for example as a Kundenberater Vertriebsinnendienst Customer Service Agent Call Centre Agent or similar).

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.