Customer Success Agent

Kundenberater / Customer Service Specialist (m/w/d) - French and/or Dutch and EnglishSpeaking

We are currently looking for a French and/or Dutchand English speaking Customer Service Specialist for our Cologne office. (Ideally with a background in customer support / kundenservice for example as a Kundenberater Customer Service Agent Call Centre Agent or similar).

This is your opportunity to make an impact bring in your expertise and grow with an ambitious team that is transforming the industry.

Cox Automotive is a global powerhouse deeply rooted in the U.S. and now expanding its footprint in Germany with over 29000 employees across five continents and backed by its parent company Cox Enterprises which generates around US$22 billion in annual revenue. As part of the Cox Automotive family youll contribute to a world-leading organization that brings together top-tier brands to drive innovation across the entire automotive lifecycle.

Why Join Cox Automotive Europe

• Competitive salary
• Hybrid working model - three days per week from home
• 40 hours per week. MondayFriday. Hours between 08:0017:00 (CET) schedule
• 28 days holiday your birthday off
• Well-Being Day each year to relax and recharge
• Paid Charity Day to support a cause that matters to you
• Modern office in Cologne (Köln Mülheim near Mühlheimer Brücke / 5 min to Von-Sparr-Straße Haltestelle)
• Full training & development opportunities in a start-up environment
• A diverse supportive team and a dynamic growing company culture

What Were Looking For

• C2 level fluency in Frenchand/or Dutch andB2 / C1 level fluency in English
• Ideally at least 3 years experience working in a customer service / kundenservice (phone chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency (for example as a Kundenberater Customer Service Agent Call Centre Agent or similar).
• Basic understanding of automotive operations (dealerships wholesale auctions inventory flow) and familiarity with vehicle terminology VINs titles and inspection processes would be advantageous but is not essential.
• Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure.
• Proactive in diagnosing issues managing expectations and staying calm during escalations.
• Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office CRM systems and ticketing tools Service Cloud).

What Youll Be Doing

• First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims.
• Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process.
• Resolve customer issues quickly and effectively from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics finance sales buyer and operations teams to ensure every case is handled smoothly.

Be a part of something big!

At Cox Automotive Europe we are re-shaping the future of digital wholesale in Europe. Our platform connects vehicle manufacturers fleets dealers and mobility providers across markets creating a smarter faster and more transparent vehicle trading experience.

Based in Cologne we are building a diverse international team with one shared goal: transforming the way the automotive industry does business.

Were Committed to Inclusion

We welcome applications from all qualified individuals regardless of gender age disability ethnic background religion or sexual orientation.

Ready To Join Our Team & Make A Difference
Apply now and drive your career forward with one of the automotive industrys most trusted names.

We are looking forward to receiving your CV in English for our Customer Service Specialist role working at our Cologne Office (Ideally with a background in Customer Support / Kudenservice for example as a Kundenberater Customer Service Agent Call Centre Agent or similar).

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.