Call Center Representative
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Job Location:
Stafford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client Harris County needs a Call Center Representative. This is a Temporary position for up to 1 year.
Pay Rate: $14.75
Location: Houston TX 77002 (responsible for parking)
Schedule: Monday Friday 8am to 5pm
Responsibilities
- Respond to incoming calls emails cases and chats while providing accurate information and high-quality customer service.
- Assist the Contact Center Manager with operational oversight including supporting escalations monitoring workflows and providing day-to-day assistance to call center staff.
- Support the Manager in collecting reviewing and maintaining staff documentation to ensure completeness and accuracy.
- Serve as a liaison between management and staff by fostering engagement communicating updates and maintaining a supportive and collaborative team environment.
Requirements
- Experience supporting daily operations in a high-volume contact center.
- Strong customer service skills across multiple channels (calls chats emails in-person).
- Ability to identify customer needs clarify information research issues and provide solutions.
- Ability to handle high volumes of interactions accurately and efficiently while meeting performance metrics.
- Skill in managing and troubleshooting complex customer service issues with cross-functional teams.
#AOP
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
The Houston recruiting agency with a service-minded and consultative approach to achieving superior hiring solutions with a national reach.
