Branch Coordinator

Schaumburg, IL - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Summary

The Branch Coordinator is the Customer Service Guru and operational hub of the branch. This role ensures daily operations flow smoothly between clients field crews warehouse and management by owning communication scheduling documentation payroll coordination invoicing and reporting.
This position is ideal for someone who is highly organized detail-oriented professional and thrives in a fast-paced environment.

Core Purpose of the Role
To provide exceptional customer service while coordinating scheduling documentation payroll support invoicing and reporting so the branch operates efficiently professionally and profitably.

Key Responsibilities
Client Communication & Front Office

Answer and route phone calls emails and texts promptly and professionally
Serve as primary client contact for scheduling service updates and documentation
Log job-related communications
Greet visitors and manage front office operations

Scheduling & Job Coordination
Schedule jobs after deposits and approvals are received
Maintain accurate job calendars and job folders
Coordinate daily with Warehouse and Production Managers
Send confirmations and prep instructions to clients
Case / Warranty / Service Management
Log and track service and warranty cases
Coordinate site visits and resolutions
Provide consistent client updates

Payroll & Time Tracking
Monitor employee time entries
Prepare weekly payroll and labor reports
Coordinate payroll distribution
Accounts Receivable & Invoicing
Prepare estimates
Invoice completed jobs
Track outstanding balances and follow up on AR
Apply and record payments

Compliance & Documentation
Collect new hire paperwork
Request and distribute COIs and W-9s
Maintain organized digital records

Reporting
Maintain job log
Prepare weekly AR and scorecard updates

What Success Looks Like
Clients receive timely responses
Jobs are scheduled accurately

Role Summary The Branch Coordinator is the Customer Service Guru and operational hub of the branch. This role ensures daily operations flow smoothly between clients field crews warehouse and management by owning communication scheduling documentation payroll coordination invoicing and reporting. Th...