Office Associate II

If you are a current State of Maine employee you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM contact your local Human Resources representative for application information.

Department ofHealth and Human Services (DHHS)

Opening Date:January 28 2026

Closing Date:February 10 2026

Job Class Code:6542

Grade:13 (Admin Svcs)

Salary:$17.73 - $25.53 per hour*

*Pay includes a 2.50% recruitment and retention stipend.

Position Number: 02000-0231

Location:Rockland

The Office Associate II position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday 8-5.

A partial telework schedule may be available with management approval.

Core Responsibilities:

The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include but are not limited to:

o Processing administrative documents and assisting with processing legal documents which may include wage attachments license revocation passport denial and placing/releasing motor vehicle liens

o Communicating with parents answering questions and providing information about the child support program

o Managing and prioritizing correspondence/contacts including electronic and hard mail addressing time sensitive mail promptly

o Telephone Customer Service

o Building cases and managing contact with individuals applying for child support services

o Document imaging and indexing

o Scheduling genetic testing

o Assisting with general office duties

Minimum Qualifications:

To qualify for this position you must have training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex varied office support tasks and 2) the ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I Office Assistant II and Office Associate I.

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications application information employment history and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment fingerprint-based criminal history record check.

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office for Family Independence Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules regulations policies and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity locating non-custodial parents establishing and enforcing child support orders and representing the Departments interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford Sanford Portland Lewiston Augusta Rockland Bangor Ellsworth & Caribou. This position requires occasional travel.

Application Information:

For additional information about this position please contact Marcus Hatch at or

VACANCIES ARE LISTED BY LOCATION for 2 weeks on the State of Maine Career Page. During the recruitment period please apply online submitting a resume and cover letter describing your skills as expert skilled or novice in the following areas:

o Outlook Excel MS Word and comparable word processing/spreadsheet applications;

o Data Entry (entering data and narratives)

o Written and Verbal Communications including keyboarding & telephone skills;

o Customer Service;

o Teamwork

Please submit all documents or files in PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding non-birthing and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.