Human Resources Program Manager

Service Employees International Union (SEIU)

Job Title: Human Resources Program Manager

Grade: MGT D

Annual Salary: $105468

Location: Washington DC

Organization Overview: We are the Service Employees International Union (SEIU) a union of about 2 million diverse members in healthcare the public sector and property services. We believe in and fight for our Vision for a Just Society: where all workers are valued and all people respected no matter where we come from or what color we are; where all families and communities can thrive; and where we leave a better and more equitable world for generations to come. We are an anti-racist union determined to check corporate power and uproot structural racism through unions worker power collective action and government legislative and political action. We fight for Unions for All and a Government that Works for All so that all of us across race and place can have power together in unions and participate fully in our democracy.

Purpose: The Human Resources Program Manager leads and coordinates key HR initiatives that strengthen organizational effectiveness operational efficiency and workforce development. This role manages crossâfunctional projects spanning HR systems process improvements compliance talent programs and organizational culture. A central component of the role includes supporting the organizations HBCU partnership initiatives and contributing to AntiâRacist Organizational development (ARO) efforts.

The HR Program Manager ensures that all projects are delivered on time within scope and aligned with the organizations peopleâcentered values including equity inclusion and antiâracist practice.

Primary Responsibilities: Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.

Support for HBCU Partnership Program

• Serves as the HR point of coordination for the components of the organizations HBCU engagement strategy including recruitment pipelines internship programs and relationshipâbuilding with partner institutions.
• Track program milestones outcomes and participation data to evaluate effectiveness and identify opportunities for expansion.
• Collaborate with Talent Acquisition Communications and external partners to strengthen the visibility and impact of HBCU initiatives.
• Support the development of equitable hiring pathways that increase access and representation for students and graduates of Historically Black Colleges and Universities.

AntiâRacist Organizational Development (ARO) Support

• Assist in planning implementing and monitoring antiâracist organizational initiatives ensuring alignment with HR systems policies and practices.
• Partner with HR leadership and internal working groups to integrate antiâracist principles into recruitment onboarding performance management and employee engagement processes.
• Support the development of training materials communication plans and evaluation tools that advance the organizations antiâracist commitments.
• Track progress on AROârelated goals and provide project documentation reporting and recommendations for continuous improvement.

Project Planning & Execution

• Develop detailed project plans timelines and milestones for HR initiatives such as system implementations process redesigns policy updates and talent programs.
• Lead endâtoâend project execution ensuring deliverables meet quality standards and organizational expectations.
• Coordinate project resources assign responsibilities and monitor progress to ensure timely completion.
• Identify project risks develop mitigation strategies and resolve issues proactively.

HR Systems & Process Optimization

• Support the implementation configuration and optimization of HR technologies (e.g. HRIS ATS performance systems learning platforms).
• Analyze current HR processes to identify inefficiencies and recommend improvements that enhance accuracy compliance and user experience.
• Collaborate with HR leadership to ensure systems and workflows align with strategic goals and operational needs.

CrossâFunctional Collaboration

• Serve as the primary liaison between HR and internal departments involved in HR-related projects.
• Facilitate communication among stakeholders ensuring alignment on project goals timelines and responsibilities.
• Lead project meetings prepare status updates and present progress reports to leadership.

Change Management & Communication

• Develop changeâmanagement plans to support successful adoption of new HR processes systems and policies.
• Create communication materials training guides and documentation to support employees and managers through transitions.

Conduct training sessions workshops and demonstrations for system rollouts or process changes.

Data Reporting & Compliance

• Track project metrics outcomes and performance indicators to evaluate project success and identify areas for improvement.
• Ensure all HR projects comply with relevant laws regulations and internal policies.
• Maintain accurate project documentation including requirements decisions and postâimplementation reviews.

Continuous Improvement

• Identify opportunities to streamline HR operations and enhance the employee experience.
• Recommend best practices and innovative solutions to strengthen HR service delivery.
• Support the development of standardized project management methodologies within the HR function.

Direction and Decision Making: This position reports to the Director of People Talent and Human Resources and works closely with the Deputy Director of People Talent and Human Resources. The role exercises sound judgment and discretion in carrying out assigned responsibilities escalating complex or high risk issues to HR leadership as appropriate.

Qualifications & Professional Experience:

• 35 years of experience in HR project management program management or a related operational role.
• Strong understanding of HR processes systems and compliance requirements.
• Demonstrated experience managing crossâfunctional projects from initiation to completion.
• Excellent organizational analytical and problemâsolving skills.
• Strong communication and stakeholderâmanagement abilities.
• Proficiency with HRIS platforms and project management tools.
• Demonstrated commitment to equity inclusion and anti-racist practice in workplace or organizational settings.
• Key Competencies
  • Program management and execution
  • Strategic thinking and planning
  • HR systems and process knowledge
  • Stakeholder engagement and communication
  • Change management
  • Analytical and dataâdriven decisionâmaking
  • Adaptability and problemâsolving
  • Collaboration and relationship building
• Nice-To-Have
  • Professional certifications such as PMP SHRMâCP SHRMâSCP PHR or SPHR.
  • Experience with HR technology implementations (e.g. UKG Workday ADP SuccessFactors).
  • Background in change management or process improvement methodologies (e.g. Lean Six Sigma).
  • Experience in a fastâpaced matrixed or multiâsite organization.

Physical Requirements: This role is performed in a hybrid or onsite work environment depending on organizational needs. The position requires the ability to travel occasionally for meetings trainings or project-related activities.

Compensation benefits: SEIU offers a competitive salary and a comprehensive benefits package that reflects our values as a labor organization and our commitment to the well-being and long-term security of our staff. Benefits include:

• A comprehensive employer-sponsored health benefits package including medical dental and vision coverage
• A defined benefit pension plan
• Paid time off including vacation sick leave and holidays
• Additional benefits consistent with a mission-driven workplace

SEIU believes that workers deserve dignity stability and the ability to plan for their futures and our benefits are designed to support that belief.

Required Experience:

Manager