Customer Success Manager

ChapsVision

Our Mission:

We are building the worlds leading AI-powered search platform that empowers companies to augment their employees with instant access to key information at the right time in the right context. We deliver on our vision: A modern workplace where people use natural language queries and AI Assistant to securely search find and analyze any type of information full-text or structured regardless of the underlying data silos or applications.

Our technology powered by the latest natural language processing and deep learning technology is used across industries to power digital workplaces accelerate digital transformation and provide workers with contextual and secure access to the data they need to achieve their missions. We partner with some of the largest organizations in the world to change the way they use information.

Your Role:

Join our dynamic Customer-facing team and help us shape the future of Enterprise Search and Generative AI with some of our most strategic customers.

As a Customer Success Manager you will be pivotal in nurturing and expanding our engagement with a portfolio of large enterprise accounts. Your role is to ensure that our clients recognize the full value of our innovative software and services. You will act as a key representative for our customers internally driving effective implementation securing renewals and facilitating account growth working in tandem with our Senior Sales Managers.

Your performance will be measured by specific metrics tied to customer product adoption account expansion and retention rates.

How Youll Make an Impact:

• Manage and grow relationships with a portfolio of major North American accounts across pharma/life sciences manufacturing and technology industry verticals.
• Develop a deep understanding of each clients unique needs and business goals guiding a significant number of licensed users to leverage Sinequas solutions to achieve these objectives. To achieve this you may be working with an integrator with whom Sinequa partners.
• Design and implement customer engagement strategies including adoption plans value assessments and Executive Business Reviews.
• Oversee the seamless implementation of the Sinequa platform and manage the delivery of our professional services.
• Create a dashboard to pinpoint opportunities for customer growth and identify potential churn risks.
• Advise clients on best practices for utilizing Sinequas software.
• Collaborate closely with Sinequas solution engineering team Support team and R&D.
• Keep customers informed about Sinequas product roadmap and funnel ongoing customer feedback back to our Product team.
• Stay informed about the latest developments in Sinequas offerings the competitive landscape and broader AI and Generative AI trends.

What Youll Need to Succeed:

• 5 Years of client management experience
• Exceptional communication presentation and listening skills.
• Strong grasp of technology architecture the technology landscape and the AI ecosystem such as Search technologies and LLM.
• Proven ability to build credibility with key decision-makers and influencers within customer organizations.
• A thorough understanding of an Enterprise Search project lifecycle and a demonstrated ability to support organizations in advancing their AI capabilities.
• Comfortable interacting with stakeholders across various levels and departmentsfrom executives to administrators analysts and IT professionals.
• Robust problem-solving and analytical abilities; adept at formulating solutions that generate tangible business value.
• Recognized skill in identifying and capitalizing on new business opportunities.
• Proven experience in implementation and project management.
• Bachelors degree.
• Strong knowledge of Search and big data technologies.
• Previous experience in account management customer success or consulting. Experience in enterprise software or more specifically Enterprise Search.
• Willingness to travel up to 25% of the time.

Why join ChapsVision

• The opportunity to join a team that strengthens the presence of ChapsVision in North America a port that has grown organically and acquired.
• An innovative and growing working environment with prospects for professional development.
• A competitive salary structure with high and uncapped earnings potential. (170K to 190K OTE)