Lead Service Delivery Manager

Toronto - Canada

Monthly Salary: $ 110880 - 166320

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What makes us us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello toSimCorp!

At its foundationSimCorpis guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like whatweresaying keep reading!

Why this role is important to us

The Lead Service Delivery Manager atSimCorpis responsible foroverseeing the delivery of high-quality services to clients ensuring that projects are executed efficiently and effectively while meeting client expectations. With typically 5 years of experience in service delivery or a related field this role involves managing day-to-day service operations resolving service-related issues and coordinating resources tooptimizeservice delivery. The Lead Service Delivery Manager collaborates closely with clients internal teams and senior leadership to ensure service levels are met improve operational performance and enhance client satisfaction.

What you willbe responsible for

Manage the service delivery process for multiple clients or projects ensuring services are delivered on time within scope and to the agreed quality standards

Act as the primary point of contact for clients addressing their service-related needs and resolving any issues that arise

Oversee the coordination of resources ensuring that the necessary personnel and tools areallocatedeffectively to meet service delivery goals

Monitor and track service delivery performance using KPIs SLAs and client feedback to assess success andidentifyareas for improvement

Collaborate with cross-functional teams to ensure that service delivery processes are aligned with client expectations and business goals

Identifyrisks to service delivery and implement mitigation strategies to ensure that servicesremainuninterrupted and high-quality

Provide regular updates and reports to senior leadership and clients ensuring that project status performance metrics and risks are communicated effectively

Lead continuous improvement efforts byidentifyingopportunities tooptimizeservice delivery processes reduce costs and enhance client satisfaction

Mentor and provide guidance to junior service delivery staff promoting a culture of excellence collaboration and continuous development

Ensure compliance with organizational policies procedures and service standards throughout the service delivery process

What we value

Collaborativeworking style with a growth mindset

Comfortable navigating complexity and ambiguity

Strong problem-solving capability

Structured and analytical thinker

Influences without formal authority

Proficiencyin French preferred

Willingness to travel as.

Flexibility to attendSimCorpoffice 2x/week as per our hybrid policy.

Benefits

SimCorpoffers several benefits that might play a significant factor in considering whether to accept a job offer. SinceSimCorpoperates in 30 offices worldwide the benefits package may vary from country to country.

Simcorp follows a global hybrid policy asking employees to work from the office two days each week while allowing remote work on other days.

Next steps

Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. AtSimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Hayley Ricks Lead Talent Acquisition Partner at. If you are interested in being a part ofSimCorpand you can see yourself contributing and thriving in the position described above but are notsurethis role is suitablesubmityour CV anyway.

SimCorpis on an exciting growth journey and our Talent Acquisition Team is ready toassistyou discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.This position is for an existing vacancy.

Who we are

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 4000 colleagues with a broad range of nationalitieseducations professional experiences ages and backgrounds.

SimCorpis an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma weleveragethe combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorpis an equal opportunity employer andwelcomeapplicants from all backgrounds without regard to race gender age disability or any other protected status under applicable law. We are committed to building a culture where diverse perspectives andexpertiseare integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.

For Toronto only: The salary range for this position is$110880.00 -166320.00CAD.Additionally employees are eligible for an annual discretionary bonus and benefits including health and dental care timeoffand Group RRSP/TFSA. Your total compensation may vary based onrole locationdepartmentand individual performance.

#LI-Hybrid

Required Experience:

Manager

What makes us usJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello toSimCorp!...