Communications Manager

Are you passionate about creating clear engaging and effective communications that truly make a difference for customers Were looking for a Communications Manager to help us shape and deliver highquality member communications across the full customer journey. Youll join a collaborative and forwardthinking team working with colleagues across Retail and the wider Group to create comms that are insightdriven customercentred and aligned to our strategic goals.

What youll be doing:

• Designing and delivering transactional member communications and literature across schemes ensuring alignment with brand tone of voice and customercentric principles
• Working with agencies and thirdparty suppliers to develop materials that meet briefs budgets and timelines
• Tracking and reporting on communications performance using insight to enhance effectiveness and outcomes
• Using customer and member insight analytics and data to shape communications and continuously improve messaging
• Implementing communication updates across channels and running testandlearn activity to optimise impact
• Building strong and collaborative relationships with internal and external stakeholders
• Working within risk and compliance frameworks to ensure communications meet required standards
• Partnering with teams across Retail and Group to share learnings and align customer journeys for improved outcomes

Qualifications :

Who were looking for:

• Strong analytical and numeracy skills with experience interpreting data and insights
• Confident communicator with the ability to influence stakeholders at all levels
• Skilled in managing multiple projects and prioritising effectively in a fastpaced environment
• Excellent attention to detail with strong written and verbal communication skills
• Experience in designing and delivering customerfacing communications
• Background in marketing or creative environments ideally including agency interaction
• Familiarity with customer engagement strategies and digital communication channels
• Proficiency with Microsoft Office; experience with composition tools (e.g. Quadient Interactive) is desirable

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time