Transactional Communications Lead (12 Month FTC)

At Legal & General were committed to creating communications that genuinely support and empower our members. As our Transactional Communications Lead youll play a key role in shaping how our customers experience pivotal moments - ensuring every interaction is clear timely and meaningful. If youre passionate about customercentric delivery thrive in an agile environment and enjoy turning insight into realworld impact wed love to hear from you.

What youll be doing:

• Owning and shaping the strategy for workplace transactional communications aligning it with divisional and business priorities
• Managing and prioritising the communications backlog ensuring clear requirements and delivery alignment
• Guiding user story creation acceptance criteria and definition of done to support effective agile delivery
• Communicating with stakeholders confidently and clearly ensuring shared understanding of progress risks and assumptions
• Evaluating and improving customer experience by applying insight data analytics and Consumer Duty principles
• Driving agile ways of working across the communications programme tracking delivery metrics and promoting continuous improvement
• Reviewing proposed solutions assessing alignment with strategic imperatives and advising on priorities
• Coaching and supporting colleagues to build agile capability encouraging selforganisation and collaborative problemsolving

Qualifications :

Who were looking for:

• Experience working as a Product Owner Scrum Master or similar agile delivery role
• Strong understanding of agile principles frameworks and teamlevel delivery practices
• Ability to interpret and use customer insight analytics and MI to inform decisionmaking
• Confidence engaging with technical and nontechnical stakeholders at all levels
• Knowledge of customer journey design and customercentric communication approaches
• Understanding of pensions savings or investment products (or willingness to quickly build expertise)
• Experience using tools such as JIRA or equivalent for backlog and sprint management
• A collaborative solutionsfocused mindset with the ability to coach and support others

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time