Team Lead (start date 0213) NBF onsite

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as a leader within the operations department focused on ensuring the best customer experience and driving the performance of your teammates to consistently meet their goals. The Team Lead provides mentorship guidance and career development acting as a crucial link between the team and other departments or management.

Key Responsibilities

Team Management and Coaching:

• Mentor coach and monitor your team members on a weekly basis focusing on their growth and performance.

• Conduct team huddles and coaching sessions to help in the development of the team.

• Set the standards and expectations of your team through your conduct work ethic integrity and character.

• Ensure that all team members adhere to the companys Code of Conduct.

Operational Performance:

• Manage the day-to-day planning and operations of your team ensuring that all team members deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

• Monitor and review team members KPIs through data analysis of client or internal dashboards.

• Provide weekly reporting of the teams KPI metrics and performance to the Operations Manager.

Issue Resolution and Communication:

• Act as the primary point of contact for on-shift team members to assist with escalated issues.

• Be adept at effectively managing issues that might arise including HR-related ones.

• Provide the highest level of communication between cross-departments and act as a liaison between management and your team.

• Implement escalation channels in accordance with mutually agreed-upon procedures.

• Be creative and solution-oriented in thinking of ways to manage issues.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL