Experienced CheryHavalGWM Service Advisor Western Cape

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Remuneration: Market Related dependent on skill set and knowledge

Purpose Of The Job:

Our client a busy Dealership in Cape Town urgently requires an experienced and mature Service Advisor with current experience to work with their team. The ideal candidate will bring professionalism stability excellent customer-handling skills and a deep understanding of dealership service processes.

Responsibilities:

Serve as the main point of contact between customers and the workshop
Professionally receive vehicles and advise customers on service and repair requirements
Open manage and close job cards accurately and efficiently
Communicate repair progress costs and timelines clearly to customers
Liaise with technicians workshop controllers and the parts department to ensure smooth workflow
Promote additional service or repair work where appropriate
Ensure high levels of customer satisfaction and adherence to CSI standards
Handle customer queries and complaints in a calm and professional manner
Maintain accurate records and ensure compliance with OEM and dealership processes

Requirements:

Minimum 3-5 years experience as a Service Advisor within a franchised dealership in the motor industry
Strong understanding of OEM processes warranty claims and service workflows
Excellent communication and interpersonal skills
Professional well-presented and customer-focused
Strong administrative skills with attention to detail
Computer literate (DMS / dealer systems experience essential)
Valid drivers licence
Mature reliable and emotionally intelligent
Calm under pressure and confident dealing with difficult customers

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Tuesday 10 February 2026.

Required Experience:

Senior IC

Remuneration: Market Related dependent on skill set and knowledgePurpose Of The Job: Our client a busy Dealership in Cape Town urgently requires an experienced and mature Service Advisor with current experience to work with their team. The ideal candidate will bring professionalism stability excelle...

Responsibilities:

Serve as the main point of contact between customers and the workshop
Professionally receive vehicles and advise customers on service and repair requirements
Open manage and close job cards accurately and efficiently
Communicate repair progress costs and timelines clearly to customers
Liaise with technicians workshop controllers and the parts department to ensure smooth workflow
Promote additional service or repair work where appropriate
Ensure high levels of customer satisfaction and adherence to CSI standards
Handle customer queries and complaints in a calm and professional manner
Maintain accurate records and ensure compliance with OEM and dealership processes

Requirements:

Minimum 3-5 years experience as a Service Advisor within a franchised dealership in the motor industry
Strong understanding of OEM processes warranty claims and service workflows
Excellent communication and interpersonal skills
Professional well-presented and customer-focused
Strong administrative skills with attention to detail
Computer literate (DMS / dealer systems experience essential)
Valid drivers licence
Mature reliable and emotionally intelligent
Calm under pressure and confident dealing with difficult customers