Customer Service Representative – German + English

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative German English

Location: Umhlanga South Africa (On-Site)

Start Dates: April June August October 2026

Work Schedule: 24/7 rotating shifts

About the Role:
We are seeking German English speaking Customer Service Representatives to support our online retail client. You will be the first point of contact for customers providing high-quality support and ensuring customer satisfaction.

Responsibilities:

Handle customer inquiries via phone email or chat in German and English
Provide accurate information on products orders and services
Resolve customer issues professionally and efficiently
Maintain accurate records of customer interactions
Work effectively in a fast-paced 24/7 rotating shift environment

Requirements:

Fluent in German and English
Matric / Grade 12 qualification is essential
Strong communication and problem-solving skills
Ability to work in a 24/7 rotating shift schedule
Customer service experience is a plus

Additional Information / Perks:

1x local flight to Durban prior to start date
20 nights accommodation covered at a location selected by Concentrix
On-site work only; relocation to Umhlanga required before start

Customer Service Representative German English Location: Umhlanga South Africa (On-Site) Start Dates: April June August October 2026 Work Schedule: 24/7 rotating shifts About the Role: We are seeking German English speaking Customer Service Representatives to support our online retail client. You...