Servicenow CMDB

Servicenow CMDB

We are seeking a ServiceNow CMDB Data Quality and CI Classification Specialist to maintain a highly accurate and reliable CMDB The role focuses on CI classification pattern development data quality remediation and governance ensuring that configuration items are correctly identified related and aligned with business servicesKey Responsibilities
CMDB Data Quality and Remediation Analyze CMDB data for completeness correctness uniqueness and compliance Implement data quality rules normalization deduplication and reconciliation Monitor and maintain CMDB Health Dashboard metricsCI Classification and Pattern Expertise Maintain and update CI class hierarchy within the CMDB Define refine and maintain CI identification rules and patterns for Discovery and Service Mapping Work with MID Servers probes and sensors to ensure accurate CI identification Resolve misclassified or unclassified CIs using identification and reconciliation rules discovery patterns and reconciliation logicDiscovery and Service Mapping Integration Collaborate with Discovery teams to improve CI pattern coverage Ensure end to end service visibility by mapping configuration items to business services Work with application infrastructure and service owners for CI validation and approvals Participate in CMDB governance change and audit processesReporting and Governance Develop dashboards and KPIs to track CI accuracy classification and data quality improvements Provide actionable insights to data stewards and service ownersRequired Skills
ServiceNow CMDB Discovery and Service Mapping expertise Strong experience in CI classification and pattern development including creation and maintenance of patterns rules and reconciliation logic Strong knowledge of Identification and Reconciliation Engine Knowledge of ITIL Configuration Management processes and CMDB governance Experience in ServiceNow scripting including GlideScript Business Rules and Script IncludesCertifications
Mandatory ServiceNow Certified Implementation Specialist Discovery CMDB ServiceNow Certified Implementation Specialist Service MappingCore Focus Areas
CMDB modules CI Classification and Pattern Implementation Specialist Service Mapping