Clinic Receptionist
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Job Summary
Clinic Receptionist
- Location: Hawthorn East and Dandenong
- Ongoing Part-time 1.0 FTE
Change Lives with a Career in #BetterMentalHealth
We are seeking to fill the role of Clinic Receptionist to support our Cairnmillar Clinical Services. The purpose of the position is to provide exceptional customer service and a quality experience for clients clinic staff and addition to mainstream reception duties you will be supporting a range of clinic administrative tasks due to the size and nature of our clinics/business.
About the Cairnmillar Institute:
The Cairnmillar Institute is a not-for-profit registered health promotion charity that has been providing high-quality professional education and accessible psychological services to promote the psychological well-being of the community for nearly 60 years.
Cairnmillar is now one of the largest trainers of postgraduate psychologists and counsellors in Australia. We offer an excellent range of clinic services postgraduate programs in psychology and counselling and short courses and professional development for the broader community.
The role:
The responsibilities in this role include:
- Greet and welcome all clients and visitors
- Answer telephone calls promptly and efficiently
- Oversee client appointment schedules via our clinic management system (PracSuite)
- Manage external and internal email and online clinic inquiries
- Process and manage client fees accounts and billing including Medicare claiming NDIS billing and invoicing to third-party payers
- Maintain updated client files referrals medical documentation and required clinic forms/documentation
- Attend and participate in clinical and administrative meetings including taking minutes
- Assist in maintaining tidiness of the clinic (reception waiting room and kitchen areas)
- Assist with placement student administration including but not exclusive to the psychological test library system
- Provide coverage across our clinic locations when required (sick leave annual leave etc.)
- Marketing and promotion of the clinic
- Assist with special events of the Cairnmillar Institute e.g. graduation planning days
- Assist with opening and closing building procedures
- Provide administrative support when required to Cairnmillar Institute staff and students
- Work across clinics as required
- Other duties as directed (where appropriate)
Knowledge and Skills
- Exceptional high quality customer service
- High level of professionalism empathy and confidentiality.
- Be organized and able to work in collaboration with others
- Strong interpersonal and communications skills
- Competent using a range of computer and administrative systems and programs (ADOBE Office365 phone systems etc.) Experience working with children and families.
- Please refer to the Position Description for other duties skills and experience required for this position.
Application closing date: February 13th 2026
For further information please contact Lucc Oates Team Leader Clinic Support Team at
A Police Check and Working with Children Check will be required from the successful applicant as a condition of employment.
How to apply
Attach your CV and a brief statement outlining your interest relevant skills and experience to your application.
For detailed responsibilities and requirements refer to the full Position Description at
join Cairnmillar:
Supportive work environment.
A fun collaborative team focussed on professional development with continual on-the-job learning
Open door policy and a genuine focus on wellbeing
A purpose-driven culture where respect inclusion and diversity are priority
Salary packaging options
Cairnmillar values diversity inclusion and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply.
The Cairnmillar Institute promotes the following values: collaboration compassion integrity professionalism and respect and promotes behaviours that are consistent with these values at all times. Cairnmillar is an equal opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serves.
Required Experience:
Manager
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
