Vice President of Quality Enhancement

GENERAL SUMMARY The Vice President of Quality Enhancement (VPQE) plays a critical leadership role in safeguarding and advancing the quality compliance and impact of Cape Abilities programs and services. This position is responsible for developing and overseeing the agencys internal QE framework with a strong focus on upholding regulatory standards promoting continuous improvement and enhancing participant outcomes. As a key member of the leadership team the Vice President ensures that agency practices reflect a culture of excellence accountability and respect for the rights of individuals served.

ESSENTIAL JOB FUNCTIONS

Directs and evaluates the agencys internal Quality Enhancement program to ensure programmatic and administrative excellence in accordance with Cape Abilities standards and applicable regulatory requirements.

Leads licensing and certification activities for all programs funded by DDS MassHealth Mass Ability and Source Americaacting as a point of coordination across departments to ensure regulatory integration into everyday practice.

Plans facilitates and monitors an annual agency-wide calendar of quality-related activities including required trainings licensing surveys accreditation reviews health & safety inspections and emergency preparedness drills.

Oversees all facets of the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation process ensuring continued compliance and improvement across administrative departments and accredited programs.

Coordinates agency-wide policy and procedure development ensuring all service delivery practices are current implemented consistently and aligned with applicable standards.

Leads data-driven quality initiatives to measure program effectiveness enhance service impact and inform decision-making; manages annual satisfaction surveys and oversees the implementation of the agencys Performance Measurement & Management Plan.

Develops and maintains internal Quality Standards and Quality Enhancement Roadmaps incorporating expectations from DDS MassHealth MRC CARF and other oversight bodies.

Organizes and monitors an annual compliance calendar ensuring timely completion of trainings inspections surveys and drills.

Oversees Quality Reviews of programs ensuring services are person-centered individualized and continuously improving.

Serves as the agencys lead for individual rights protection overseeing Disabled Persons Protection Commission (DPPC) filings conducting internal investigations leading administrative reviews and tracking follow-up through corrective action planning.

Facilitates internal training and onboarding related to QE functions and regulatory requirements ensuring new and existing staff are fully prepared to meet agency standards.

Chairs the Human Rights Committee Policy Committee and QE Committee and serves as the agencys Human Rights Coordinator representing Cape Abilities at regional meetings and upholding the rights of all persons served.

Serves at the executive owner of the agencys Quality Compliance and Risk framework.

Serves as a mandated reporter and ensures timely appropriate reporting of all suspected abuse or neglect.

OTHER DUTIES AND RESPONSIBILITIES

Ø Performs additional duties as assigned.

COMPETENCIES

Ø Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair well-planned and organized manner; inspires motivates challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.

Ø Total Quality Management: Is dedicated to providing the highest quality services that meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.

Ø Adaptability: Able to deal with frequent change delays or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

Ø Ethics Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agencys core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races nationalities cultures disabilities ages lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

Ø Integrity and Trust: Is respectful truthful and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.

Ø Oral and Written Communications: Speaks clearly appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION KNOWLEDGE SKILLS & ABILITIES

Ø 4-year college degree required. Graduate degree preferred with experience analyzing policies and regulations.

Ø 5 to 7 years of experience in the fields of training quality and compliance.

Ø Strong organizational skills attention to detail and professional integrity.

Ø Excellent customer services skills.

Ø Advanced knowledge of computer software.

Ø Valid drivers license in the state of Massachusetts required.

SUPERVISORY RESPONSIBILITY

Ø Provides direct supervision to the Compliance Support Specialist.

WORKING CONDITIONS/PHYSICAL DEMANDS

Ø Normal working conditions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.