Client Support Representative
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Job Location:
Parsippany, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
QP Group was founded in 1995 and experienced rapid growth throughout the late 1990s. Our strong reputation is built on providing clients with a high return on investment through the implementation of procurement transformation programs starting from our original base in the UK. We expanded our operations to the USA in 1996 and have since opened additional offices around the world. For more information please visit . Were hiring a full-term Client Support Representative at QP Group. Pay starts at 22.50 per hour.
Job Responsibilities:
- Providing exceptional customer support to clients of QP Group.
- Handling inquiries and issues efficiently via phone email or chat.
- Ensuring client satisfaction by addressing their needs and concerns in a timely manner.
- Collaborating with internal teams to resolve client issues and improve service delivery.
- Maintaining accurate records of client interactions and transactions.
- Identifying opportunities to upsell or cross-sell additional services to clients.
- Following up with clients to ensure their needs have been met satisfactorily.
Essential Qualifications:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using customer support software and CRM systems.
- High school diploma or equivalent.
Desired Experience:
- Minimum of 2 years of experience in a client support or customer service role.
- Experience working in a procurement or supply chain industry is a plus.
- Previous experience in handling client escalations and resolving issues effectively.
- Demonstrated ability to build and maintain strong client relationships.
Salary & Benefits:
The salary for this position ranges from $22.5 to $24.5 per hour. Additional benefits may include health insurance paid time off and opportunities for career advancement within QP Group.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
